Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

David Mitchell

Summary

Dynamic Territory Manager with a proven track record at Brandt Tractor, excelling in customer relationship management and sales growth. Leveraged mechanical expertise to deliver tailored solutions, enhancing customer satisfaction and retention. Recognized for strategic territory expansion and effective problem resolution, driving significant improvements in service delivery and client loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Territory Manager

Brandt Tractor
12.2022 - Current
  • Develop knowledge of all lines of John Deere equipment over hours of training and real life experience.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Attended trade shows and industry events to promote company products and services.
  • Researched competitor activity and used findings to develop sales growth strategies.

Heavy Duty Equipment Technician

Brandt Tractor
09.2020 - 12.2022
  • Managed multiple projects simultaneously while prioritizing tasks based on urgency, complexity, and overall impact on operations.
  • Reduced downtime on multiple types of Ag equipment by promptly diagnosing and repairing mechanical issues.
  • Achieved high levels of customer satisfaction through diligent troubleshooting and effective repairs on client-owned machinery.
  • Executed complex repairs involving engine overhauls, hydraulic system rebuilds, electrical diagnostics, tire changes for enhanced equipment performance.
  • Set up new equipment and fine tune for demonstrations.

Heavy Duty Equipment Technician

Rocky Mountain Equipment
02.2012 - 12.2020
  • Assisted clients in understanding warranty claims processes ensuring smooth resolution of issues related to faulty components or manufacturing defects.
  • Maintained a clean and organized workspace to promote efficiency, safety, and professionalism within the shop environment.
  • Reduced downtime for heavy duty equipment by promptly diagnosing and repairing mechanical issues.
  • Executed complex repairs involving engine overhauls, hydraulic system rebuilds, electrical diagnostics, tire changes for enhanced equipment performance.
  • Leveraged strong problem-solving skills to develop creative solutions for unique or challenging repair scenarios encountered in the field.
  • PDI and Optimize new and used equipment for sale or demo.
  • Take pride in my service truck and keep it in a clean and organized state.

Education

Heavy Duty Mechanics

Olds College
Olds, AB
01-2016

High School Diploma -

Matthew Halton High School
Pincher Creek, AB
05-2001

Skills

  • Team collaboration and leadership
  • Customer relationship management
  • Multitasking and organization
  • Sales expertise
  • Mechanical and Technical expertise
  • Time management

Languages

English

Certification

Red Seal Heavy Duty Technician

HRAI-Heating Refrigeration and Air Conditioning Institute

Class 1A Drivers liscence

Timeline

Territory Manager

Brandt Tractor
12.2022 - Current

Heavy Duty Equipment Technician

Brandt Tractor
09.2020 - 12.2022

Heavy Duty Equipment Technician

Rocky Mountain Equipment
02.2012 - 12.2020

Heavy Duty Mechanics

Olds College

High School Diploma -

Matthew Halton High School

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David Mitchell