David Milton

Responsible for the acceptance of customer shipments.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Able to direct the work of and provide practical training to Station

Attendants assigned to myself. Responsible for the weight and balance of the aircraft that I am working on. Able to marshall the aircraft and connect and operate ground support equipment.

• Maintained safe working environment by adhering to safety protocols and guidelines.
• Contributed to team success through effective communication and collaboration with colleagues.

• Improved customer satisfaction by providing friendly and efficient service at the station.
• Duties included unloading and loading baggage containers.
• Qualifications: B737 aircraft, Bagroom procedures, Wingwalking, Airside vehicle operators permit, Dangerous Goods Certification.

Duties included reporting of daily/weekly sales figures and employee hours, ordering store merchandise, FCC returns, customer service, administration and training of store employees, balancing a cash drawer and all other managerial duties.

• Maximized sales by creating innovative visual merchandising displays and store layouts.

Duties included customer service, replenishment of stock, inventory control, sales set-ups, balancing of a cash drawer daily, training of co-workers and supervisory relief as required.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Developed personnel through targeted training programs, resulting in improved skill sets and increased productivity.
• Duties included supervising of staff, handling telephone inquiries, participated in extra-curricular activities and working with the squadron sponsoring committee and parents.
• Basic Officer, Lieutenant and Captain Qualifications.