David Miller
Calgary,AB
Summary
Driven by a strong work ethic and attention to detail, I significantly enhanced Memory Express's customer service by integrating online payment platforms, boosting satisfaction and sales. At Ten Foot Henry, I led menu innovation and kitchen efficiency, showcasing my technical knowledge and excellent communication. Achieved consistent results in high-pressure environments, excelling in multitasking and organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor & Technician
Memory Express
09.2017 - 04.2024
- Initiated overhaul of company's Customer Service presence to be online. This included the rollout of payment/purchase platforms: Adyen, PayPal, Amazon, BestBuy, Newegg.
- Maintained high customer satisfaction standards to meet or exceed targets. Troubleshot, tested, and repaired computer hardware and performed diagnosis and repair of Windows software.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Lead First Cook
Ten Foot Henry
11.2016 - 09.2017
- Contributed valuable input during menu development meetings, incorporating seasonal ingredients for fresh and innovative dishes.
- Increased overall kitchen productivity through continuous process improvements and implementation of best practices in culinary preparation techniques.
- Demonstrated strong leadership qualities by effectively delegating tasks to maintain a smooth workflow in the kitchen.
Sous Chef
Selkirk Grille
11.2013 - 01.2016
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Education
Culinary Arts & Hospitality Management
SAIT - Southern Alberta Institute of Technology
Calgary, AB2012
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Attention to Detail
- Technical knowledge
- Excellent Communication
- Work Prioritization
Certification
- A+ Certification
- Alberta Food & Safety Sanitation
- Alberta Server Intervention
- American Council on Exercise (ACE) - *IN PROGRESS*
Timeline
Service Advisor & Technician
Memory Express
09.2017 - 04.2024
Lead First Cook
Ten Foot Henry
11.2016 - 09.2017
Sous Chef
Selkirk Grille
11.2013 - 01.2016
- A+ Certification
- Alberta Food & Safety Sanitation
- Alberta Server Intervention
- American Council on Exercise (ACE) - *IN PROGRESS*
Culinary Arts & Hospitality Management
SAIT - Southern Alberta Institute of Technology
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