Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Timeline
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David Milito

David Milito

Ottawa

Summary

Experienced content developer and technical writer with expertise in Oxygen XML Editor, DITA, and IBM Markdown. Skilled in creating and updating online content through topic creation, editing, video, and blogs. Strong ability to work independently and on a team to solve problems and prioritize work to complete assignments in a timely, efficient manner. Exceptional customer service and editing skills.

Experienced with content creation, ensuring all materials are engaging and on-message. Utilizes research and collaboration skills to produce high-quality content tailored to audience needs. Knowledge of content strategy and SEO best practices enhances effectiveness and reach.

Overview

27
27
years of professional experience

Work History

Content Developer/Technical Writer

IBM
02.2020 - 04.2025
  • Company Overview: Company Overview: IBM - Db2
  • Lead Technical Writer for Db2 Warehouse and Db2 on Cloud products
  • Associate developer for other Db2 products
  • Created and updated all Db2 online content through topic creation, editing, video, and blogs
  • Worked well independently and on a team to solve problems
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Worked as a Lab Advocate for Db2 customers
  • Presented at yearly Db2 user conference (IDUG)
  • Mentor for new interns
  • Worked with development and product management as key stakeholders in the documentation process
  • Company Overview: IBM - Db2

Content Developer/Technical Writer

IBM
11.2017 - 02.2020
  • Company Overview: Company Overview: IBM - Business Analytics
  • Created precise, detailed documentation for IBM Cognos Analytics software in a fast paced environment
  • Met with all stakeholders in the software development pipeline to keep customers apprised of new features and updated processes
  • Company Overview: IBM - Business Analytics

Support Analyst - Emerging Solutions

IBM
08.2015 - 11.2017
  • Company Overview: Company Overview: Watson Analytics
  • Front line support for IBM's new Watson Analytics Cloud Technology Platform
  • Direct customer on-boarding for software and devops/cloudops setup
  • Company Overview: Watson Analytics

Senior Technical Analyst

IBM
01.2008 - 08.2015
  • Company Overview: Company Overview: Global Response Team - Business Analytics Software - Customer Support
  • Software Support for Cognos BI products on a variety of platforms
  • Account Management responsibilities involved in Defect Resolution from initial triage and discovery to fix implementation
  • Customer relationship management responsibilities and software life-cycle support
  • Worked closely with development, sales, product, and consulting teams worldwide
  • Company Overview: Global Response Team - Business Analytics Software - Customer Support

Technical Analyst

Cognos Inc
12.1998 - 01.2008

IT Analyst

Government of Canada
08.1998 - 12.1998
  • Extensive work with global partners in Japan, Australia, and Europe

Education

Bachelors of Social Sciences -

University of Ottawa
05.1997

Software Support Certificate -

Algonquin College
05.1998

Skills

  • Oxygen XML Editor
  • XML
  • HTML
  • Technical Writing
  • DITA
  • Drupal
  • Markdown
  • JIRA
  • Visual Studio
  • GitHub
  • Fast Learner
  • Ability to Multitask
  • Computer Skills
  • Customer Service
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Jenkins
  • Windows
  • Linux OS
  • Content strategy development
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Reliability

Extra-Curricular Activities

MADD Volunteer Proud Blood Donor

Timeline

Content Developer/Technical Writer

IBM
02.2020 - 04.2025

Content Developer/Technical Writer

IBM
11.2017 - 02.2020

Support Analyst - Emerging Solutions

IBM
08.2015 - 11.2017

Senior Technical Analyst

IBM
01.2008 - 08.2015

Technical Analyst

Cognos Inc
12.1998 - 01.2008

IT Analyst

Government of Canada
08.1998 - 12.1998

Software Support Certificate -

Algonquin College

Bachelors of Social Sciences -

University of Ottawa

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David Milito