David Melo
Toronto,Ontario
Summary
Knowledgeable and dedicated customer service professional with experience in online purchases industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
1
1
year of professional experience
Work History
Customer Service Call Center Agent
Concentrix
Bogota, Colombia
02.2020 - 09.2020
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Used of strong communication and negotiation skills.
- Conferred with customers about concerns with products, online orders, shipments and website support.
- Maintained high-volume workload within fast-paced environment by assisting 50 clients per day and consistently meeting performance benchmarks.
Education
High School Diploma -
Central Technical Institute
Colombia12.2018
Skills
- Documentation and reporting
- Problem-solving skills
- Complaint resolution
- Customer service optimization
- Quality assurance
Timeline
Customer Service Call Center Agent
Concentrix
02.2020 - 09.2020
High School Diploma -
Central Technical Institute
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
Ashwanth NairAshwanth Nair
Senior Operations Representative at ConcentrixSenior Operations Representative at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
MYRIAM CHERIFMYRIAM CHERIF
Manager at McDonald'sManager at McDonald's