Summary
Overview
Work History
Education
Skills
Timeline
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David Margolies

Oakland

Summary

Accomplished Documentation Manager with a proven track record at Franz Inc., adept at editing languages like MarkDown and excelling in customer focus. Spearheaded QA plans for other products. Enhanced documentation quality, significantly improving user support and product reliability. Demonstrated leadership in managing deadlines.

Overview

47
47
years of professional experience

Work History

Documentation Manager

Franz Inc.
10.1980 - 01.2025
  • Wrote of edited user documentation for company products (see https://franz.com/agraph/support/documentation/ and https://franz.com/support/documentation/, much of which I wrote and nearly all of which I edited).
  • Set up QA and verification plans for AI software for tools developed by the company.
  • Handled customer support for company products.

Group Leader, Math and Statistics Division

Lawrence Livermore National Laboratory, LLNL
02.1978 - 08.1981
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Worked as a consultant to other divisions needing assistance.

Education

Bachelor of Arts - Mathematics

Hamilton College
Clinton, NY

Ph.D. - Mathematics

University of California, Berkeley
Berkeley, CA

Skills

  • Customer focus (dealt with complex customer technical issues)
  • Deadline management (produced documentation updates for new product release)
  • Produced QA plans and tools for various products
  • Editing languages (MarkDown, HTML, XML)
  • Word, Excel, and other standard tools

Timeline

Documentation Manager

Franz Inc.
10.1980 - 01.2025

Group Leader, Math and Statistics Division

Lawrence Livermore National Laboratory, LLNL
02.1978 - 08.1981

Bachelor of Arts - Mathematics

Hamilton College

Ph.D. - Mathematics

University of California, Berkeley

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David Margolies