Summary
Overview
Work History
Skills
Certification
Timeline
Generic

David Mackay

Ottawa,ON

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Harm Reduction

NORS
05.2022 - Current
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Advocated for social and community service programs to increase awareness and funding.

Security Supervisor

Sandy Hill Community Health Centre
10.2021 - Current
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Wrote and submitted daily reports on security team operations.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Developed and implemented strategies to prevent and respond to security incidents.

Bouncer

MacLaren's On Elgin
09.2023 - Current
  • Ejected unruly patrons from premises.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Called police to report criminal acts.

Bouncer

Heart And Crown
01.2022 - 09.2023
  • Ejected unruly patrons from premises.
  • Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
  • Wrote detailed reports of all security breaches and investigations.

Shepherds of Good Hope Security Manager

Neptune Security
09.2018 - 01.2021
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day-day duties accurately and efficiently.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Security Manager

St Joes Parish
08.2017 - 09.2018
  • Led identification, development, implementation and maintenance of security requirements for entire organization.
  • Monitored property and investigated any areas of suspicion.
  • Led effective allocation of resources, including budget, inventory, training support and team building.
  • Identified, developed, implemented and maintained security protocols for organization.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.

Asset Protection Specialist

The Bay
07.2015 - 08.2017
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Led physical security and safety culture through training and by promoting safe and secure standards.
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
  • Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
  • Controlled reduction of loss inventory by protecting company assets.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.

Security Guard

Securitas Security Services
06.2014 - 07.2016
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Skills

  • Security understanding
  • Retail security
  • Special event security planning
  • Security Guard License
  • Theft Prevention Training
  • Crisis Intervention Training
  • CCTV Surveillance
  • Conflict resolution techniques
  • Training Oversight
  • Security team management
  • Schedule Management
  • Workplace security
  • Written Communication
  • Excellent work ethic
  • Interpersonal Communication

Certification

  • Use Of Force. Can sell. Smart serve

Timeline

Bouncer

MacLaren's On Elgin
09.2023 - Current

Harm Reduction

NORS
05.2022 - Current

Bouncer

Heart And Crown
01.2022 - 09.2023

Security Supervisor

Sandy Hill Community Health Centre
10.2021 - Current

Shepherds of Good Hope Security Manager

Neptune Security
09.2018 - 01.2021

Security Manager

St Joes Parish
08.2017 - 09.2018

Asset Protection Specialist

The Bay
07.2015 - 08.2017

Security Guard

Securitas Security Services
06.2014 - 07.2016

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David Mackay