Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Technology And Tools
Languages
Timeline
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David Machie

Waterloo

Summary

Strategic and client-focused healthcare and life sciences professional with 6+ years of experience in medical communications, healthcare project development, and cross-functional team leadership. Proven expertise in strategy development, corporate marketing, and regulatory collaboration across biotech, pharmaceutical, and clinical settings. Skilled in resource allocation, budget management, continuous improvement, and aligning operations with industry standards and corporate strategy. Strong oral and written communication skills in English and French.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Patient Care Coordinator

Dawson Dental Centre
Waterloo, Ontario
01.2023 - Current
  • Led healthcare communications with patients and teams, supporting service excellence.
  • Spearheaded a triaging protocol aligned with continuous improvement, cutting response time by 30%.
  • Managed weekly resource allocation and vendor coordination across multiple locations.
  • Collaborated on corporate strategy during quarterly sessions to expand service capabilities.
  • Created onboarding workflows and training content to ensure knowledge retention and team readiness.

Account Manager – Healthcare Accounts

Johnson and Johnson
Abuja , ABJ
01.2018 - 03.2023
  • Supervised healthcare sales and biotech education projects for HCPs, focusing on project execution and marketing.
  • Developed and edited modular educational content in collaboration with Medical Affairs and compliance teams.
  • Provided strategic guidance on corporate marketing campaigns and pricing based on regional insights.
  • Coordinated project development timelines and ensured delivery within scope and budget.
  • Delivered customer service and communication strategies tailored to life sciences clients.

Project Coordinator – Clinical Services (Internship)

Elbe Pharmaceutical
05.2017 - 12.2017
  • Supported cross-functional biotech teams in developing and launching a nutraceutical product line.
  • Conducted biology-based research and pharmacology reference review to create educational materials.
  • Developed sales enablement tools and HCP communication kits for French- and English-speaking markets.
  • Participated in campaign strategy development and product positioning for healthcare audiences.

Education

Health Office Administration Diploma -

Conestoga College
Kitchener, ON
09.2022 - 04.2024

Master of Business Administration (MBA) – Healthcare Management - Healthcare Management

University of Nigeria Nsukka
Enugu, Nigeria
01.2017

Bachelor of Science - Biochemistry

University of Nigeria Nsukka
Enugu
08.2010 - 09.2015

Skills

  • Strategic Project Execution & Tactical Planning
  • Client Relationship Management & Brand Elevation
  • Cross-functional Team Leadership & Mentorship
  • Medical Content Validation & Regulatory Coordination (PAAB, CFPC, RCPSC)
  • Oral and written communication
  • Prioritization
  • Program/Service Development & Conceptualization
  • Performance Feedback & Onboarding Support
  • Bilingual Communication (English & Intermediate French)
  • AI Integration for Workflow Optimization

Accomplishments

  • Improved patient follow-up compliance by 35% through automated communication workflows.
  • Coordinated bilingual (EN/FR) patient education campaign, reaching over 1,200 recipients.
  • Maintained 95%+ satisfaction scores across all service touchpoints at Dawson Dental.
  • Delivered 97% on-time program completion in previous client services role.

Technology And Tools

  • CRM Systems (HubSpot, Salesforce)
  • Project & Patient Tracking (Trello, Dentrix, Asana)
  • MS Office Suite, Google Workspace
  • AI Tools: Grammarly AI, ChatGPT for content optimization
  • Design Tools: Canva, Adobe Express (for marketing and presentations)

Languages

French
Limited Working
English
Native or Bilingual

Timeline

Patient Care Coordinator

Dawson Dental Centre
01.2023 - Current

Health Office Administration Diploma -

Conestoga College
09.2022 - 04.2024

Account Manager – Healthcare Accounts

Johnson and Johnson
01.2018 - 03.2023

Project Coordinator – Clinical Services (Internship)

Elbe Pharmaceutical
05.2017 - 12.2017

Bachelor of Science - Biochemistry

University of Nigeria Nsukka
08.2010 - 09.2015

Master of Business Administration (MBA) – Healthcare Management - Healthcare Management

University of Nigeria Nsukka

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David Machie