Philanthropy
David Lupercio
Store Manager
San Bernardino
Summary
Results-focused and people driven Leader with great Leadership skills offering a successful background leading talented individuals to fulfilling their purpose. Successful at engaging with staff by taking the initiative to connect with the team, excellent communication, maintaining accountability, and acknowledging excellent performance. Driven to maintain a standard of excellent service by hiring, training, coaching, and promoting driven and qualified individuals.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Store Manager
Starbucks
05.2023 - Current
- Led 2 store employees successfully in fast-paced environment through proactive communication and positive feedback ensuring customer connection and partner experience were a top priority.
- Managed a high volume store with over $80,000 in weekly sales and over 8,000 customers weekly.
- Focused on developing a culture within a struggling store that allowed for the change of results to be within target line in 4 weeks time.
- Trained and developed 6 baristas to be highly capable partners that moved into the "advising" phase of their development.
- Rotated merchandise and displays to feature new products and promotions.
- Does daily store walks to ensure that all signage, promotions, and layouts are correct according to Starbucks standard.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained a clean store through the delegation and validation of CSR cards, intentional clean plays, and disruption cleaning task.
- Trained all 30 baristas on 4 different seasonal launches which includes new drinks, new food items, and new drink modifications.
Front End Leader
Ralphs Grocery Store
04.2022 - 04.2023
- Oversee cashier operations, bookkeeping, and security.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Lead, train, and write a weekly schedule for 100+ store staff.
- Manage a store with 100+ staff that does $800,000 - 1,000,000 in weekly sales.
- As my Location and Districts Hiring Representative, I hire and train new and returning associates for my location and assisted in hiring for the other 25 stores in the district.
- Created, prepared and delivered reports to various departments in order to effectively communicate opportunities to lower shrink and raise sales.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Achieving a shrinkage rate of 2.39% through successful inventory management, doing daily processes, stock rotation strategies, creative merchandising, and effective cashiering.
- Providing district wide support by hosting a weekly Front End Leader conference call for the district in order to effectively communicate changes to company policies and procedures as well as acknowledging achievements.
- I have taken on special assignments such as assisting running a mid volume store of 60+ associates. I assisted them in improving their training program participation rate, hired 5 associates, as well as trained department heads on company best practices and processes.
- Other special assignments have included running 3 other mid to high level stores on a weekly basis. Ensuring store met company design standards, processes were completed, and customers were taken care of according to the Ralphs standard.
Front End Leader
Ralphs Grocery Store
03.2019 - 04.2022
- Led a team of 25+ associates in improving productivity, effectiveness, and growth in sales through faster scanning, consistent scanning of produce, and following company procedure for an effective checkout process.
- Led an entire store of 40 associates through the training and implementation of a brand new touch screen checkout operating system.
- Wrote a schedule for 40+ associates.
- Consistently led a team of 15 cashiers to achieving one of the highest produce scanning scores in the district leading to the highest cashier productivity in the district.
- Led a team of 40+ associates through 38 weeks of "Very Good" customer service rating.
- Hired and trained all new associates on company policies, procedures, and job duties.
Operations Manager
Emmanuel Party Rentals
06.2013 - 03.2020
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maintained a clean and organized warehouse of over 6,000 square feet with over 200 products.
- Trained new employees on policies and procedures relevant to their job.
- Maintained book keeping, cash flow, and financial instruments.
- Assisted in the creation and implementation new policies and procedures to develop a sustainable business.
- Met with clients one on one to establish long term business relationships.
- Assisted in the creation, design, and the redesign of event spaces.
- Partnered with vendors and suppliers to effectively manage and budget supplies expense.
- Formulated processes to reduce downtime and financial loss.
Education
High School Diploma -
Western High School
Anaheim, CA 09.2012 - 06.2013
Skills
Training and mentoring
Schedule Management
Project Management
Strategic planning
Administrative support
Team Building
Interests
Financing Christ Centered Education Initiatives in Africa
Golf
Food - All different kinds of food
Timeline
Store Manager
Starbucks
05.2023 - Current
Front End Leader
Ralphs Grocery Store
04.2022 - 04.2023
Front End Leader
Ralphs Grocery Store
03.2019 - 04.2022
Operations Manager
Emmanuel Party Rentals
06.2013 - 03.2020
High School Diploma -
Western High School
09.2012 - 06.2013