David Lopez
REPENTIGNY,QC
Summary
Dependable and hardworking employee with experience in fast-paced kitchens. Dynamic team player with strong attention to detail and good work ethic. Fast learner consistently meets deadlines without sacrificing quality.
Overview
14
14
years of professional experience
4001
4001
years of post-secondary education
Work History
Plongeur
Premiere Moisson
Repentigny, Quebec
06.2024 - 02.2026
- Operated industrial dishwashing machine to clean and sanitize kitchenware.
- Sorted and organized dirty dishes to ensure efficient washing process.
- Maintained cleanliness of kitchen and dishwashing areas throughout shifts.
- Clean Tables.
- Pick Trash and recycling
- Maintain Bathroom Clean at all times
- Close Store following guidelines
- Monitored supply levels of dishwashing detergents and notified management when low.
- Adhered to hygiene standards to support a safe food preparation environment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
Customer Service Representative
TTEC Rogers Communications
Montreal, Quebec
10.2017 - 05.2023
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service delivery strategies.
- Handled escalated complaints with empathy and professionalism.
- Trained new staff on company policies and customer service protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Postal Clerk
Canada Post
Winnipeg, MB
08.2015 - 08.2018
- Processed incoming and outgoing mail using automated sorting equipment.
- Assisted customers with inquiries, providing information on services and rates.
- Maintained accurate records of mail transactions and customer interactions.
- Operated postal scales to calculate postage for various mail types.
- Ensured compliance with safety regulations and best practices in the workplace.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Operated forklifts and other heavy equipment to move large items and containers.
- Operated sorting machinery to enhance mail processing speed.
- Sorted parcels and letters according to delivery routes.
- Ensured compliance with safety regulations during operations.
- Assisted in maintaining cleanliness of work area throughout shift.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Lead Ramp Agent
ATS Airport Terminal Service
Winnipeg, MB
02.2012 - 07.2015
- Supervised ramp operations to ensure timely aircraft servicing.
- Coordinated loading and unloading of baggage and cargo for flights.
- Trained new ramp agents on safety protocols and operational procedures.
- Communicated with flight crews to confirm aircraft readiness and schedules.
- Oversaw the safe movement of ground support equipment on the tarmac.
- Ensured compliance with airport safety regulations during all ramp activities.
- Verified accuracy of freight weights against documentation before loading onto aircrafts.
- Provided assistance to disabled passengers requiring special attention or wheelchair service.
- Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
- Utilized specialized equipment such as forklifts, belt loaders and tuggers safely while performing job duties.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
- Connected electrical power units and service hoses to aircraft.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
Education
Carpentry
Winnipeg, MBMiles Max Collegiate
Winnipeg, MBSome College (No Degree) - Computer Networking
CDI College
Montreal, QuebecSkills
- Industrial dishwashing
- Hygiene compliance
- Supply management
- Problem solving
- Team collaboration
- Attention to detail
- Safety regulations adherence
- Restocking skills
- Trash management
- Performance improvement
- Hazardous chemical handling
- Machine operation
- Sanitizing protocols
- Multitasking and organization
- Efficient nature
- Dish sanitizing
- Adaptability and flexibility
- Punctuality
- High efficiency
- Trash removal
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Beginner (A1)
A1
References
References available upon request.
Timeline
Plongeur
Premiere Moisson
06.2024 - 02.2026
Customer Service Representative
TTEC Rogers Communications
10.2017 - 05.2023
Postal Clerk
Canada Post
08.2015 - 08.2018
Lead Ramp Agent
ATS Airport Terminal Service
02.2012 - 07.2015
Carpentry
Miles Max Collegiate
Some College (No Degree) - Computer Networking
CDI College