Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Lopez

Summary

I seek a company to challenge my skills and take me to the next level. To provide your company to the best of my abilities, working to my fullest potential. Not only to offer reliability, hard work and determination, but to offer a dedicated member to your team as well. An advantage for your company to gain a driven employee, who will strive to move forward and support company growth as well as to continue to grow and expand my skills

Overview

14
14
years of professional experience

Work History

Service Administrator

Pronk Technologies Inc
04.2022 - Current
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
  • Assist customers by issuing quotes, answering customer calls/emails, assigning RMA's and offering other information regarding warranty , calibration, credit and trade-in requests.
  • Route customer RMA issues to technician and/or engineering for support as needed.
  • Continuously follow-up on order status and provide updates to customers directly.
  • Expedites and prioritizes orders as needed.
  • Issue Warranty Replacement, Credit Memos, and process scrap units.
  • Process incoming and outgoing service orders including payment processing, shipping document creation, and customs clearance documents.
  • Extensive document review to ensure all calibration requests and requirements are met.
  • Maintain billing records and invoices.
  • Process Credit Card and wire transfer payments.
  • Assist the company accountant with end of the month reporting, general ledger, reconciliation, and general accounting duties.
  • High volume data entry of supplier and debt invoices.
  • Filed, faxed and scanned documents as needed.
  • Maintain office and manufacturing supplies inventory, communicate with vendors as needed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Coordinated product shipments with correct freight company.
  • Immediately brought critical issues to customer service manager for resolution.
  • Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.

Area Program Supervisor

LAUSD-LA's BEST
01.2011 - Current
  • Provide leadership for the implementation of the LA's BEST Program
  • Supervise and support LA's BEST staff
  • Assist in recruitment and hiring process for site staff
  • Effectively manage site budget including payroll, supplies and purchasing
  • Maintain a safe and healthy environment for staff and children
  • Responsible for the professional development of staff members
  • Maintain professional relationships and constant communication with staff, administration and parents and other stakeholders
  • Responsible for coordinating and facilitating staff meetings
  • Conduct annual performance evaluations with constructive feedback
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Facilitated communication between stakeholders to ensure alignment on objectives, expectations, and progress updates.
  • Optimized resource allocation by conducting regular assessments of program needs and priorities.
  • Provided ongoing training for staff members so that they were well-equipped to perform their duties effectively.
  • Ensured compliance with all relevant regulations by staying up-to-date on industry standards and legal requirements.

Behavioral Therapist

McRory Pediatrics
04.2018 - 04.2022
  • Provide behavior intervention services in home and in school
  • Implement behavior treatment plans and skill acquisition plans, under the supervision of a Board Certified Behavior Analyst
  • Collect data
  • Run DTT programs (utilizing Applied Verbal Behavior) and NET programs
  • Provide on-going parent and teacher training
  • Attend team meetings
  • Collaborate with team members
  • Complete accurate and timely therapeutic treatment notes
  • Strictly follow and enforce BACB guidelines
  • Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
  • Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.

Grab N Go Coordinator

LAUSD
03.2020 - 12.2021
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Entered data, generated reports, and produced tracking documents.

Education

Medical Assistant -

Kaplan College
11.2011

GED -

North Hollywood High School
North Hollywood, CA
06.2005

Skills

  • 3 years of SalesForce & QuickBooks experience
  • Computer Literate/Data entry
  • Shipping and Receiving
  • Multitasking Abilities
  • Organizational expertise
  • Customer service excellence
  • Leadership & Staff scheduling/supervision
  • Time and Document management attention to detail
  • Administrative background/support
  • Inventory control
  • Staff management/Problem Solving
  • Professionalism
  • CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Service Administrator

Pronk Technologies Inc
04.2022 - Current

Grab N Go Coordinator

LAUSD
03.2020 - 12.2021

Behavioral Therapist

McRory Pediatrics
04.2018 - 04.2022

Area Program Supervisor

LAUSD-LA's BEST
01.2011 - Current

GED -

North Hollywood High School

Medical Assistant -

Kaplan College

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David Lopez