David Lopez
Montreal,Quebec
Summary
I am a young team player and seek to improve my customer service experience and social skills which are always handy. Astute with proven ability to analyze, diagnose and resolve computer user support issues. I am eager to utilize my skills and experience to contribute to a dynamic team and help drive the success of your organization. Thank you for your consideration.
Overview
4
4
years of professional experience
Work History
IT Technician
Infoquebec
10.2022 - 02.2023
- Being the primary contact point between the client and the company
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Support for computers, laptops, and printers
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding, in order to build stronger relationships.
Billingual Helpdesk Technitian
Teleperformance Mexico
06.2020 - 01.2021
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Assisting with troubleshooting steps and rebooting of hardware.
Account Manager
Access Pass
04.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
Education
DEP: Computing Support -
Teccart
Montreal, QC02.2023
High School Diploma -
Colegio Williams De Cuernavaca
Cuernavaca Mor, Mexico07.2019
Skills
- Helpdesk Services
- Build and test motherboards and pc hardware
- Microsoft 365
- Computer System Diagnostics Software
- Hardware and Software troubleshoot
- Troubleshooting network issues
- Hardware and software maintenance
- VMware Infrastructure
- Report and document issues as per troubleshooting methodology
- Configure and install software, hardware, drivers, and BIOS
- B2 in French language
Timeline
Account Manager
Access Pass
04.2023 - Current
IT Technician
Infoquebec
10.2022 - 02.2023
Billingual Helpdesk Technitian
Teleperformance Mexico
06.2020 - 01.2021
DEP: Computing Support -
Teccart
High School Diploma -
Colegio Williams De Cuernavaca
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