David Lopes
Laval,QC
Summary
Accomplished Manager and Customer Service Representative with a proven track record at Telus for enhancing customer loyalty through exceptional service and active listening. Skilled in critical thinking and computer proficiency, adept at resolving conflicts and building relationships, significantly improving customer satisfaction and repeat business.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Telus
02.2000 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Superclub Videotron
12.1996 - 02.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Louis-Joseph-Papineau
Montreal, QC06-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Telus
02.2000 - 05.2024
Manager
Superclub Videotron
12.1996 - 02.2000
High School Diploma -
Louis-Joseph-Papineau
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