Joseph Hancock
Surrey,BC
Summary
Dedicated Customer Service Professional and LGBTQ advocate with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Lead Sorter
Urban Impact
12.2020 - Current
- Increased overall team efficiency with thorough training and performance evaluations of new employees.
- Maintained high standards in workplace safety, conducting regular inspections and addressing potential hazards.
- Ensured timely completion of tasks, coordinating closely with other departments to meet deadlines.
- Implemented continuous improvement initiatives to streamline processes, resulting in increased operational effectiveness.
Assistant Manager
Echo Shoes
12.2018 - 11.2020
- Supervised over our floor sellers making sure each is motivated and hitting sales targets in all departments.
- Giving live demonstrations by cleaning peoples shoes for better sales to show proper cleaning technique and leading by example.
- Keeping track of all stock for both back, front, corporate and customer need and also organizing by number, colour and style type.
Assistant Manager
Urban Kids
04.2017 - 12.2018
- Supervised weekly loss prevention audits to meet performance, quality and stock expectations.
- Monitored cash intake, large deposits and payroll increasing accuracy, and reducing discrepancies.
- Store stylist with weekly changes to store front window, floor clothing eye catchers and pulling or best products and sending stock needs.
Assistant Manager
Claire’s
08.2014 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
Team Member
Tim Hortons
08.2013 - 08.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Lindsey Thurber Comprehensive High School
Red Deer, AB01.2013
Skills
- Conflict Resolution
- Team Leadership
- Problem Solving
- Customer Service
Volunteer Experience
Red Deer LGBTQ Pride Youth Leader Red Deer, AB, January 2014 - March 2017
I volunteered over 1300 hours as a LGBTQ Pride Youth Leader in the city of Red Deer where I helped organize and plan the city's youth pride events and meetings. Additionally, I helped with giving guidance and advice to LGBTQ or questioning teens who needed proper directions or assistance in meeting their personal goals/wants/needs. Another aspect was giving advice and knowledge to parents on how to come to terms with their child’s sexuality and gender identity.
References
Available upon request
Timeline
Lead Sorter
Urban Impact
12.2020 - Current
Assistant Manager
Echo Shoes
12.2018 - 11.2020
Assistant Manager
Urban Kids
04.2017 - 12.2018
Assistant Manager
Claire’s
08.2014 - 03.2017
Team Member
Tim Hortons
08.2013 - 08.2014
High School Diploma -
Lindsey Thurber Comprehensive High School
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