Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Le

Burnaby,BC

Summary

Student in the Global Trade and Transportation Management Program. Will graduate in June 2024. Fluent in English and Vietnamese.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Bartender Assistant

Heeky Nguyen
08.2023 - 09.2023
  • Learned how to make over 40 types of cocktail drinks.
  • Assisted in setting up and breaking down bar area for two special events.
  • Greeted over 10 customers per day and provided friendly, knowledgeable service.
  • Delivered food to over 200 customers at bar and tables.
  • Explained daily specials and beverage promotions to exceed daily sales goals

Hotel Receptionist

Sunview Hotel Da Nang
06.2022 - 09.2023
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Answered phone within 5 minutes throughout shift, closely following strict guidelines for customer service and satisfaction

Hotel Receptionist

Sunview Hotel Danang
06.2023 - 08.2023
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Resolved service-related problems and documented actions in system.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

Diploma - Global Trade And Transportation Management

British Columbia Institute of Technology
Vancouver, BC
06.2024

High School Diploma -

Point Grey Secondary School
Vancouver, BC
06.2022

Skills

    Trade and transport: Expecting to complete GTTM certification in June 2024 (British Columbia Institute of Technology)

    Food and Beverage Services: Completed a training course on Professional Bartender – Level 1

    Computer: Proficient in Microsoft Word, Excel, and PowerPoint Some experience with Adobe Photoshop, Premiere, Illustrator

    Language: Fluent in English and Vietnamese

Certification

  • Certified Professional Bartender - Level 1, Heecky Academy - 2023

Timeline

Bartender Assistant

Heeky Nguyen
08.2023 - 09.2023

Hotel Receptionist

Sunview Hotel Danang
06.2023 - 08.2023

Hotel Receptionist

Sunview Hotel Da Nang
06.2022 - 09.2023

Diploma - Global Trade And Transportation Management

British Columbia Institute of Technology

High School Diploma -

Point Grey Secondary School

Similar Profiles

CREATE PROFILE
David Le