David Lavalle

• Interacted well with customers to build connections and nurture relationships.
• Created employee contracts, employee policies and remuneration packages
• recruiting, hiring and training of team members.
• Onboarded/Trained/mentored new employees, groomed for success.
• Trained and guided team members to maintain high productivity and performance metrics.
• Conducted employee annual reviews
• Conducted reprimands and terminations.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Manage parts department, keeping a 90 day turn inventory value, keeping aging inventory in check, created and control a pricing matrix, currently yielding 40% gp
• created and grew a tire storage operation where there was none to its current size of 14 sea containers in an off site compound, 970 loyal participating clients. This equates to 1940 prime service opportunities annually.
• Cultivated and strengthened new client defect ratio/customer retention with creation and deployment of "90 day inspection"
• lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and achieving targets. Currently number one in our zone for CP $/ro avg 2.28 hrs/ro with effective labour rate $5 above posted door rate. 71% absorbtion ratio
• Achieved driving excellence award 4 times now
• Created service crm role where there was none.
• create and deploy parts and service marketing campaigns
• moved store from previous DMS to Serti, utilizing direct dispatch, chat, EMPI. Refined process to reduce staff to staff in person communication where possible, streamlining process and improving efficiency.
• created layout of infrastructure and equipment for dealership expansion, from 7 bays to 14, the addition of a service drive thru with a focus on improved efficiency while reducing our carbon footprint. ie: Doors, passive water heating, VFD hvac, compressor and pressure washer system. These efforts were recognized by being the first platinum award winning green dealer in Canada at the time
• prepped offsite location for use during reno. Moved parts and service, set up advisors with temporary podiums in showroom. Situation required a remote link electronically to the dealership, establishing a porter system to move service client vehicles back and forth 1.2 kms
• Current team consists of 2 service consultants, 2 parts consultants, 1 shuttle driver, one porter, 2 detailers, 6 licensed techs and one apprentice.
• I am a hands on manager, i don't ask anyone to do a task that I wouldn't do myself
• I nurture a culture of mutual respect and congeniality amongst the staff.
• I am entrusted with Bank signing authority, company credit card holder and acquisition self approval in most cases.

True North Chev Cadillac, North Bay-Lead service consutant, assistant service manager. Achieved top honors for customer satisfaction. Achieved top performance in my capacity including csi scores,cp hrs/ro, effective labour rate and cp gross. Backfilled parts manager position for 12 months. As a member of the GM Service Guild, I achieved silver status 5 times and gold 3 times. Was honoured to be part of the team to achieve General Motors prestigious Triple Crown Award an unprecedented 5 years in a row.

Mister Transmission, Lindsay-Started as Lead rebuilder,then center manager, then owner/operator. Grew buisiness, achieved CAA gold repair facility status by performing top quality repairs and maintaining a high level of customer satisfaction. Sold the profitable franchise in 1997.