Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Lam

Marina Del Rey,CA

Summary

Dynamic server performance with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Bourbon and Bones
01.2024 - 02.2025
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Menu knowledge of 200+ items
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Server

Olive Garden
01.2020 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables of simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Cashier Team Lead

The Habit Burger Grill
01.2018 - 01.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Bachelor of Science - Pre-vet Medicine

Arizona State University
Tempe, AZ
04-2024

High School Diploma -

Palos Verdes Highschool
Palos Verdes, CA
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Menu memorization
  • Team collaboration

Certification

  • Food handlers
  • CPR certified

Timeline

Server

Bourbon and Bones
01.2024 - 02.2025

Server

Olive Garden
01.2020 - 01.2023

Cashier Team Lead

The Habit Burger Grill
01.2018 - 01.2020

Bachelor of Science - Pre-vet Medicine

Arizona State University

High School Diploma -

Palos Verdes Highschool
David Lam