David Laate
Saskatoon,SK
Summary
Adaptable Client and Customer Experience and Project Management Professional with a background in Psychology and Project Management and 5 years experience in managing clients and customers relationships, leveraging on technology to provide competitive and sustainable solutions to meet diverse needs.
A self-motivated professional and reliable problem solver passionate about customer and client satisfaction. A strong team player with strong interpersonal skills, welcoming of change and able to monitor and plan task with no supervision towards the achievements of objectives.
Overview
6
6
years of professional experience
Work History
Music Director
Pentecost International Worship Center
01.2024 - Current
- Select, teach and direct choir for weekly performances.
- Develop training programs for music team members.
- Appoint session leaders for all music performances during services.
Programs Coordinator
Eugene Zuta Ministries
01.2021 - Current
- Plan and implement ministerial programs and social activities.
- Responsible for publicity of all programs and concerts via social media and community outreaches.
- Provide technical support to team members in their roles.
Relationship Officer
Petra Trust Company Limited
10.2020 - 11.2023
- Deputized for the Senior Relationship Officer for all external engagements with priority clients.
- Established deep-rooted customer relationships by analyzing clients' history, market, internal structure, and diverse needs to develop innovative solutions.
- Demonstrated success in client retention - multiplication of deals from existing clients due to superior customer service.
- Ensured resolution of minimum of 25 client requests and complaints daily.
Business Support Analyst
Petra Trust Company Limited
11.2022 - 01.2023
- Efficiently prepared financial reports using spreadsheets to aid in strategy discussions with management.
- Supervised client request and complaint team to develop innovative solutions and ensure client satisfaction, retention, and growth of assets under management.
- Reported to management with insights, projections, and suggestions on client activities and requests.
Claims Officer
Petra Trust Company Limited
09.2018 - 10.2020
- Communicated and managed supply chain expectations.
- Ensured daily reconciliation of total amounts for 100 redemption requests.
- Identified and reported fraud.
Education
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana.03.2023
Business Skills Training Program -
China Europe International Business School (CEIBS)
Accra, Ghana.12.2019
Bachelor of Arts - Psychology
University of Ghana, Legon
Accra, Ghana.05.2016
Skills
- Project Management
- Client Support and Customer Service
- Microsoft Office Suite
- Program Coordination
- Business Process Improvement
- Team Player
- Organizational skills
- Strong interpersonal Skills
- Negotiation
- Multitasking
Street
833 Idylwyld Drive North
City
Saskatoon
State
SK
enochlaat@outlook.com
Phone
+1 780-729-6782
Summary
Adaptable Client and Customer Experience and Project Management Professional with a background in Psychology and Project Management and 5 years experience in managing clients and customers relationships, leveraging on technology to provide competitive and sustainable solutions to meet diverse needs.
Cover Letter
Dear Hiring Manager,APPLICATION FOR INSIDE ACCOUNT MANAGER POSITIONI am writing to express my interest in your Inside Account manager Position at EMCO Corporation. As an experienced Relationship Officer and Project Coordinator, I believe my skills and experience make me an excellent fit for this role.In my three-year role in relationship management, I have honed my interpersonal, communication, and database management skills while maintaining strict client confidentiality. These skills have resulted in client retentions and positive referrals making me a trusted partner for our customers. I have also gained proficiency in Microsoft Office Suite, frequently using its tools in report writing, designing, conducting training presentations, and teamwork.In addition to my degree in Psychology, my background as a Lay Counsellor includes successful coordination of workshops and provision of counseling services for visible minorities- black people and the disabled. In my roles as Project Coordinator and Organizing Secretary, I have gained solid experience in supervising other team members to meet project outcomes and working with people from diverse cultures.I am confident that my strong organizational skills, ability to work effectively in a culturally diverse environment and excellent interpersonal skills will enable me to contribute significantly to your organization.Please take a moment to review my attached resume. I look forward to the opportunity of being able to speak with you regarding my candidacy.Sincerely,David E. N. Laate
Personal Information
Title: Inside Account Manager
Languages
English
Professional Working
Listening to Music
A great way to release stress and to plan for the future.
Timeline
Music Director
Pentecost International Worship Center
01.2024 - Current
Business Support Analyst
Petra Trust Company Limited
11.2022 - 01.2023
Programs Coordinator
Eugene Zuta Ministries
01.2021 - Current
Relationship Officer
Petra Trust Company Limited
10.2020 - 11.2023
Claims Officer
Petra Trust Company Limited
09.2018 - 10.2020
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology
Business Skills Training Program -
China Europe International Business School (CEIBS)
Bachelor of Arts - Psychology
University of Ghana, Legon
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