Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David King

Summary

Branch Manager with RBC Royal Bank, recognized for driving double-digit growth in key performance metrics and enhancing client satisfaction through exceptional service. A collaborative leader skilled in client service optimization and team development, fostering a culture of engagement and high performance. Proven ability to resolve issues swiftly and maintain strong community partnerships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Branch Manager – Appleby & Dundas

RBC Royal Bank
01.2020 - Current
  • Cultivated a strong culture of collaboration and development, resulting in improved employee engagement scores.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Developed deep partnerships with community and internal RBC partners to enhance visibility and growth.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Consistently drove double-digit growth in key performance metrics including retention, referrals, and advisory conversations.


Branch Manager – Millcroft

RBC Royal Bank
04.2017 - 01.2020
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Best in class Client Experience in Canada.
  • Regional Presidents Award.

Manager, Client Care – Dundas Winston Churchill

RBC Royal Bank
05.2015 - 06.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Bishop Redding Highschool
Milton, ON
06-2021

Fire Science

Seneca College of Applied Arts And Technology
North York, None
05-2005

Skills

  • Client service optimization
  • Guiding professional development
  • Reliable and diligent professional
  • Branch operations oversight
  • Collaborative team developer
  • Team leadership

Certification

*2011 Investment funds of Canada (IFC) Institute of Canadian Bankers

*2016 Branch Compliance Officer (BCO) Canadian Securities Institute/ICB

Timeline

Branch Manager – Appleby & Dundas

RBC Royal Bank
01.2020 - Current

Branch Manager – Millcroft

RBC Royal Bank
04.2017 - 01.2020

Manager, Client Care – Dundas Winston Churchill

RBC Royal Bank
05.2015 - 06.2017

High School Diploma -

Bishop Redding Highschool

Fire Science

Seneca College of Applied Arts And Technology

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