Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Kinavuidi

Montreal

Summary


Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

5
5
years of professional experience

Work History

Tech Support

Concentrix
02.2022 - 08.2023
  • Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
  • Managed high call volume while maintaining a focus on quality service and customer satisfaction.
  • Demonstrated patience when working with frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
  • Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
  • Adapted communication style to suit diverse clientele, ensuring comprehension of technical concepts regardless of experience level.

Warehouse Clerk

Transport DX
04.2021 - 01.2022


  • Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
  • Checked packages and merchandise for damage and notified vendors.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.

Cashier

Petro-Canada
12.2019 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.

Tech Support

Teleperformance
11.2018 - 02.2020
  • Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
  • Demonstrated patience when working with frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
  • Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
  • Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.

Education

Associate of Arts - Internationa Trade

Central Piedmont Community College
Charlotte , NC

High School Diploma -

Trafalgar High School
Cape Town, Western Cape . South Africa
12-2015

Skills

  • Helpdesk technical assistance
  • Professional and mature
  • Deadline-oriented
  • Supervising staff
  • Training and coaching
  • Technology adaptation
  • Microsoft Word
  • Microsoft Excel
  • Customer and client relations
  • Database entry
  • Scheduling and calendar management

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Tech Support

Concentrix
02.2022 - 08.2023

Warehouse Clerk

Transport DX
04.2021 - 01.2022

Cashier

Petro-Canada
12.2019 - 05.2021

Tech Support

Teleperformance
11.2018 - 02.2020

Associate of Arts - Internationa Trade

Central Piedmont Community College

High School Diploma -

Trafalgar High School

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David Kinavuidi