David Kelly
Landford,B.C.
Summary
Reliable Delivery Professional with strong expertise in customer service and safety protocols. Demonstrates effective communication and collaboration, ensuring timely deliveries and high customer satisfaction. Experienced Executive Shop Steward skilled in conflict resolution and fostering a fair workplace environment.
Overview
35
35
years of professional experience
Work History
Executive Shop Steward
Canadian Union Of Postal Workers
Victoria, British Columbia
01.2020 - 09.2026
- Mediated disputes between employees and management to ensure fair treatment.
- Educated workers on their rights and responsibilities under labor agreements.
- Collaborated with management to address workplace safety concerns effectively.
- Facilitated communication between employees and leadership for better understanding.
- Represented employee interests in grievance hearings and disciplinary actions.
- Resolved conflicts between management and employees in an amicable fashion.
Delivery Driver
Tree Island Yogurt
Cumberland, British Columbia
10.2025 - 05.2026
- Delivered products to customers in a timely and efficient manner.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer inquiries and resolved minor delivery issues promptly.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols during transportation of perishable goods.
- Conducted routine vehicle inspections to ensure safety compliance.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Loaded and unloaded yogurt shipments from delivery vehicles.
Letter Carrier/Delivery Agent/Inside Assistant
Canada Post
Victoria, British Columbia
06.1991 - 09.2025
- Delivered mail and packages to residential and commercial addresses daily.
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Managed delivery schedules to ensure timely service and customer satisfaction.
- Addressed customer delivery inquiries and concerns to enhance service experience.
- Collaborated with team members to resolve delivery issues promptly.
- Sorted incoming mail by type and destination for accurate distribution routes.
- Sorted incoming mail into appropriate categories in accordance with organizational guidelines.
- Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
- Maintained vehicle cleanliness and functionality for safe transportation.
- Scanned packages for tracking purposes and ensured timely delivery.
- Utilized handheld devices for tracking deliveries and managing routes effectively.
- Collected signatures from customers upon receipt of their mail items.
- Assisted in training new staff on operational procedures and best practices.
- Assisted in organizing mail distribution processes to ensure timely delivery.
Education
High School Diploma -
Hugh Boyd Secondary
Richmond, BC06-1980
Skills
- Route optimization
- Route planning
- Vehicle inspection
- Safety compliance
- Safe driving practices
- Time management
- Customer relationship management
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Effective communication
- Multitasking and organization
- Dependable and reliable
- Active listening
Timeline
Delivery Driver
Tree Island Yogurt
10.2025 - 05.2026
Executive Shop Steward
Canadian Union Of Postal Workers
01.2020 - 09.2026
Letter Carrier/Delivery Agent/Inside Assistant
Canada Post
06.1991 - 09.2025
High School Diploma -
Hugh Boyd Secondary