Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Kayongo

Edmonton,Alberta

Summary

Adept at managing high-stress situations and enhancing customer satisfaction, I leveraged my problem-solving abilities and CRM expertise at Telsco to significantly improve loyalty and operational efficiency. Specializing in conflict resolution and customer relationship management, my proactive approach resulted in notable repeat business and streamlined call center operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Telsco
01.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Tech Sales Representative

Best Buy
01.2019 - 12.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Education

Diploma - Technology Management

NorQuest College
Edmonton, AB
02.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Client Relations
  • Call Center Operations
  • Microsoft Outlook
  • Call Management
  • Product Knowledge
  • Team Development
  • Data Collection
  • Customer Relationship Management (CRM)
  • Building rapport
  • Live chat support

Languages

English
Full Professional

Timeline

Customer Service Representative

Telsco
01.2023 - 07.2024

Tech Sales Representative

Best Buy
01.2019 - 12.2022

Diploma - Technology Management

NorQuest College

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David Kayongo