Dynamic leader in digital content and training at CNIB SmartLife, adept in computer accessibility and fostering outstanding communication. Spearheaded educational initiatives, enhancing tech learning for those with sight loss. Proven track record in collaborative projects, demonstrating exceptional interpersonal skills and tech-savviness.
Work History
Lead, Digital Content and Training
CNIB SmartLife
06.2023 - 03.2025
Led creation of educational content.
Produced educational tools to facilitate tech learning for those experiencing sight loss.
Delivered technology-focused training sessions tailored for individuals with sight loss.
Offered tailored advice for smartphone, PC, and tablet use by individuals with sight loss, both online and in person.
Examined new tech innovations and their benefits for those with sight loss.
Library Assistant
D G Ivey Library, New College, University of Toronto
Toronto, Canada
01.2021 - 06.2023
Running the circulation desk, performing customer service tasks for a diverse clientele.
Answered patrons' questions and assisted in finding materials requested.
Opened and closed library during specified hours and secured library equipment.
Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
Oversaw the organization and shelving of library materials to ensure ease of access.
Accessible Technology Coach (Volunteer)
CNIB Foundation
01.2019 - 06.2023
Assisted individuals with sight loss in customizing technology to suit their requirements.
Provided personalized support to blind and partially sighted clients, both in person and online.
Led virtual, recorded, and in-person classes focused on accessible technology.
Demonstrated blind and low-vision features of iOS, iPadOS, and Android.
Drop-In Computer Room Assistant (Volunteer)
Ralph Thornton Centre
01.2019 - 12.2019
Provided help and support to computer users.
Wrote history of historic building Centre is housed in.
Volunteer Docent
Toronto Railway Museum
01.2019 - 12.2019
Exhibited and demonstrated vintage railway equipment to visitors.
Historic Program Interpreter (Volunteer)
Black Creek Pioneer Village
Toronto, Canada
01.2012 - 01.2014
Educated diverse age groups on the cultural and historical aspects of rural Ontario in the 1860s.
Tour and Event Docent Volunteer
City of Toronto: Spadina Museum Historic House
Toronto, Canada
01.2011 - 01.2014
Provided guided visitor tours to many guests throughout museum.
Led tours and assisted visitors at exhibits.
Education
Library and Information Technician Diploma -
Seneca College
Toronto, ON
01.2021
Bachelor of Arts - History
University of Toronto
Toronto, ON
Skills
Computer accessibility specialist
Proficient in iOS, Android, and Windows platforms
Expertise in the Microsoft Office suite
Outstanding communication skills
Interpersonal and social skills
Collaborative teamwork abilities
Proficient in organization
Autonomous task management
Research
Presentations
Public speaking
Problem-solving
Tech-savvy
Fast learner
Interpersonal sensitivity
References
References available upon request.
Timeline
Lead, Digital Content and Training
CNIB SmartLife
06.2023 - 03.2025
Library Assistant
D G Ivey Library, New College, University of Toronto
<ul><li>Daikin Project (Electronics & Consumer Products)</li><li> Developed VILT content and presentations covering technical and non-technical topics.</li><li> Authored video summary scripts and WBT scripts.</li><li> Created assessment question banks and ensured adherence to client guidelines.</li><li> Managed client relationships and project timelines.</li><li> Content creation in English & Hindi. Content conversion from English to Hindi.</li><li>Hyundai Project (Automobile)</li><li> Designed digital training content and presentations for sales and service teams.</li><li> Optimized and restructured business presentations.</li><li> Worked closely with clients to meet requirements.</li><li>Sony Project (Electronics)</li><li> Created VILT presentations for service personnel training.</li><li> Developed online exams and assessments for training sessions.</li><li> Engaged with clients for effective presentation delivery.</li><li>Godrej GCPL VISTAAR Project (FMCG)</li><li> Developed English and Hindi video scripts for training videos.</li><li> Collaborated with SMEs, graphic designers, and audio artists to produce sales training content.</li></ul> at NIIT Ltd.<ul><li>Daikin Project (Electronics & Consumer Products)</li><li> Developed VILT content and presentations covering technical and non-technical topics.</li><li> Authored video summary scripts and WBT scripts.</li><li> Created assessment question banks and ensured adherence to client guidelines.</li><li> Managed client relationships and project timelines.</li><li> Content creation in English & Hindi. Content conversion from English to Hindi.</li><li>Hyundai Project (Automobile)</li><li> Designed digital training content and presentations for sales and service teams.</li><li> Optimized and restructured business presentations.</li><li> Worked closely with clients to meet requirements.</li><li>Sony Project (Electronics)</li><li> Created VILT presentations for service personnel training.</li><li> Developed online exams and assessments for training sessions.</li><li> Engaged with clients for effective presentation delivery.</li><li>Godrej GCPL VISTAAR Project (FMCG)</li><li> Developed English and Hindi video scripts for training videos.</li><li> Collaborated with SMEs, graphic designers, and audio artists to produce sales training content.</li></ul> at NIIT Ltd.
Digital Media Strategist | Content Creator | Content Tester at Hafman ConsultancyDigital Media Strategist | Content Creator | Content Tester at Hafman Consultancy
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW