David Joseph Gallardo
San Jose
Summary
Member Services Representative with a proven track record at CommonWealth Central Credit Union, excelling in problem-solving and communication. Adept at database management and maintaining meticulous records, I effectively resolved member issues, enhancing customer satisfaction and loyalty. Quick to adapt, I thrive in fast-paced environments, ensuring compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Member Services Representative
CommonWealth Central Credit Union
San Jose
01.2019 - Current
- Provide proficient knowledge of our accounts and services to members and non members that were interested in opening a membership with the credit union.
- Assisted customers in a professional manner in different environments.
- In depth knowledge of various technological programs and systems to resolve a member's needs.
- Collaborate with other team members to resolve a member's requests.
- Accurately handle cash for withdrawals and deposits.
- Handled member complaints and resolved issues efficiently.
- Maintained accurate member records in the database system.
- Conducted regular audits to ensure compliance with policies.
Sales Associate
Abercrombie and Fitch
San Jose
01.2014 - 01.2019
- As a sales associate I would help customers with any help that they may need.
- I have cashier training experience.
- Occasionally I would help the stock team with new shipment that came into the store by opening and moving boxes.
- I would fold clothes and maintain the appearance of the store.
- Abercrombie and Fitch (A&F)
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA01.2023
Associate Arts - Psychology
West Valley Mission Community College
Santa Clara, CA01.2019
High school or equivalent -
Piedmont Hills High School
San Jose, CA01.2014
Skills
- Excellent communication skills
- High attention to detail
- Able to learn quickly and adapt
- Proficient in Excel
- Database management
- Problem solving
- Data entry proficiency
References
- Veronica Ibanez, Branch Manager, CommonWealth Central Credit Union, 5890 Silver Creek Valley Rd, 95138, (408) 531-3100 ext.3306, vibanez@wealthcu.org
- Abercrombie and Fitch (A&F), 408-262-6910
Timeline
Member Services Representative
CommonWealth Central Credit Union
01.2019 - Current
Sales Associate
Abercrombie and Fitch
01.2014 - 01.2019
Bachelor of Arts - Psychology
San Jose State University
Associate Arts - Psychology
West Valley Mission Community College
High school or equivalent -
Piedmont Hills High School