David Isaac Jere

Work History

Transactional Banker

Stanbic Bank Zimbabwe

01.2022 - 09.2023

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Educated customers on features and benefits of banking products and services.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Opened, closed, and updated accounts for customers.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Provided advice on different bank products and financial options.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Collaborated with other departments to confirm compliance with banking procedures and regulations.
Evaluated client financial positions and identified most appropriate banking products.
Balanced teller drawers and ATM cash.
Processed customer applications and approved loans in accordance with bank policy.
Developed and implemented strategies to reduce risk and increase profitability.
Built and maintained portfolio of loans to meet established goals and objectives.
Assisted customers with banking needs and inquiries.
Educated customers on online banking and mobile banking applications.
Executed wire transfers, stop payments and account transfers.
Referred customers to other banking departments for specialized services.
Processed applications for new accounts.
Handled various accounting transactions.
Performed account maintenance by closing out accounts and changing customer addresses.

Customer Service Officer

Stanbic Bank Zimbabwe

11.2017 - 01.2022

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Assisted call-in customers with questions and orders.
Communicated with clients regarding account services, statements, and balances.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Provided primary customer support to internal and external customers.
Completed data entry to record call notes, suggestions and questions.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Promoted company brand and unique offerings through personalized customer service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Processed customer service orders promptly to increase customer satisfaction.
Answered constant flow of customer calls with minimal wait times.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Consultant

Stanbic Bank Zimbabwe

08.2012 - 11.2017

Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Listened to customers in actively to assess issues and provide accurate information.
Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Documented customer concerns and inquiry resolutions in internal computer system.
Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
Researched and resolved account and service problems with friendly, knowledgeable support.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Educated customers about billing, payment processing and support policies and procedures.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promoted available products and services to customers during service, account management, and order calls.

Teller

Stanbic Bank Zimbabwe

03.2010 - 08.2012

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Educated customers on use of banking website and mobile apps.
Identified sales opportunities and referred customers to branch partners in financial services.
Assisted with training of new tellers on policies and procedures.
Maintained accurate records of customer transactions in line with bank procedures.
Maintained friendly and professional customer interactions.
Counted, verified and handled bank deposits and armored car transactions.

Summary

Overview

Work History

Transactional Banker

Customer Service Officer

Customer Consultant

Teller

Education

Master In Human Rights And Social Justice - Law And Justice

Bachelor Of Laws - Law Studies

Skills

Certification

Work Availability

Timeline

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