Efforts to Outcomes (ETO)
DAVID JAMES FOWLER
Edmonton,Canada
Summary
Highly accomplished and results-driven leader with 15+ years of experience in accommodation management and housing operations. Proven ability to optimize operations, enhance resident experience, and build high-performing teams. Key strengths include: Operational Excellence: Streamlined processes and implemented best practices to improve efficiency and reduce costs. Resident Satisfaction: Developed and executed initiatives that significantly increased resident satisfaction and retention. Leadership & Team Building: Successfully led and mentored diverse teams to achieve exceptional results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Landlord Relations Manager
Homeward Trust
11.2021 - Current
- Led the development and maintenance of a strong network of landlord partnerships to secure housing for vulnerable populations in Edmonton
- Oversaw a team of Landlord Relations Specialists
- Responsible for the allocation of Damage Mitigation Funding to program landlords
Executive Director
The City of Edmonton Non-Profit Housing Corporation
12.2017 - 05.2021
- Responsible for property management of a diverse multi-family housing portfolio
- Ensured the financial sustainability of the organization
- Developed and maintained positive relationships with internal and external stakeholders
Assistant Executive Director
Homeland Housing
10.2014 - 12.2017
- Responsible for the administration of the Accommodation Services division, including vendor management, food services, and recreational programming
- Led and motivated teams to deliver exceptional service
- Developed and implemented organizational policies and procedures
Housing Coordinator
MacEwan University
04.2007 - 10.2014
- Managed housing inventory and all aspects of the student assignment and admissions process
- Supervised front desk staff and operations, ensuring efficient check-in/check-out processes
- Developed and implemented customer service standards to enhance the resident experience, increasing the returning resident factor from 9% to 33% within three years, with continued annual growth of 5% thereafter
- Collaborated with the Conference Services team to manage guest stays and conference housing
- Served as the primary point of contact and subject matter expert for StarRez (student housing database software) for seven years, including managing a system upgrade
- Utilized PeopleSoft for payroll and expense management
Executive Housekeeper
The Coast Edmonton Plaza
08.2006 - 04.2007
Evening Manager
The Coast Edmonton Plaza
06.2006 - 08.2006
Accommodation Manager
The Fairmont Dubai
02.2002 - 03.2006
- Oversaw all aspects of a 655-person, 380-room staff housing facility, including 8 residential blocks and 40 management flats
- Led the development and implementation of operational procedures, guidelines, and policies in collaboration with the Human Resources Department
- Maintained the facility to the standards of a 5-star luxury hotel, resulting in the only "A" graded accommodation in the area (out of 250+ staff housing complexes)
- Managed diverse facilities, including 2 pools, a fitness center, a billiards room, an internet room, a laundry facility, and a sewage treatment plant
Housekeeping Projects Coordinator
The Fairmont Chateau Lake Louise
01.2001 - 01.2002
Guest Services Manager
The Fairmont Chateau Lake Louise
01.1997 - 01.2001
Senior Guest Services Supervisor
The Fairmont Hotel Macdonald
01.1995 - 01.1997
Guest Services Supervisor
The Fairmont Chateau Lake Louise
01.1990 - 01.1995
Education
Site Management Certificate -
Red Deer College
01.2016
Hospitality Management Diploma - undefined
I.W. Akerley College
01.1990
Skills
- Residential Databases: StarRez, Sage 300, YARDI
- Financial Software: PeopleSoft
- Office Suite: Microsoft Office (Word, Excel, PowerPoint, Access, Publisher)
- Other: Efforts to Outcome (ETO), Fidelio
Certification
- Project Management: Project Management Workshop (35 PDU Certificate)
- Software Proficiency: Microsoft Excel (Levels 1, 2 & 3)
- Business & Finance: Non-Profit Financial Management (SFU), Financial Leadership
- HR & Training: Train the Trainer, Workplace Harassment Prevention, REACH Performance Management
- Systems: PeopleSoft (Payroll & Expense modules)
- Other: First Aid (SJA Levels 1 & 2), 7 Habits of Highly Effective People, Powerful Presentations, WHIMIS Trained, Dispute Resolution System (DRS), Indigenous Awareness Training
Accomplishments
- Service Awards: 3-Year Service Award (Homeward Trust), 3, 5, and 10-Year Service Pins (Fairmont Hotels & Resorts)
- Leadership Recognition: 2010 Residence Life Professional Association’s New Professional Award, 2005 DEPA Human Resources Development Award, Leader of the Quarter (September 1995, The Fairmont Chateau Lake Louise)
- Employee Recognition: Employee of the Year (1991, Canadian Pacific’s Lodge at Kananaskis), Employee of the Month (August 1994 & December 1991, The Fairmont Chateau Lake Louise & Canadian Pacific’s Lodge at Kananaskis)
Affiliations
- Alberta Residential Landlord Association (ARLA) Member - HTE
- Canadian Condominium Institute (CCI) Member - HTE
- ASCHA Member & Best Practices Working Group Member - HH
- APHAA Member - HH
- ASHA Member - HH
- MSA Staff Events Committee – MU
- Colleague Advisory Board Chairperson - FH&R
- Service Plus Committee Co-Chairperson - FH&R
- Occupational Health & Safety Committee Member - FH&R
- Environmental Committee Member - FH&R
- Sustainability Committee - FH&R
Timeline
Landlord Relations Manager
Homeward Trust
11.2021 - Current
Executive Director
The City of Edmonton Non-Profit Housing Corporation
12.2017 - 05.2021
Assistant Executive Director
Homeland Housing
10.2014 - 12.2017
Housing Coordinator
MacEwan University
04.2007 - 10.2014
Executive Housekeeper
The Coast Edmonton Plaza
08.2006 - 04.2007
Evening Manager
The Coast Edmonton Plaza
06.2006 - 08.2006
Accommodation Manager
The Fairmont Dubai
02.2002 - 03.2006
Housekeeping Projects Coordinator
The Fairmont Chateau Lake Louise
01.2001 - 01.2002
Guest Services Manager
The Fairmont Chateau Lake Louise
01.1997 - 01.2001
Senior Guest Services Supervisor
The Fairmont Hotel Macdonald
01.1995 - 01.1997
Guest Services Supervisor
The Fairmont Chateau Lake Louise
01.1990 - 01.1995
Hospitality Management Diploma - undefined
I.W. Akerley College
Site Management Certificate -
Red Deer College
Software
YARDI
StarRez
Fidelio
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offQuote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Languages
English
Bilingual or Proficient (C2)
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