David Jacobs
San Ramon
Summary
Dynamic Service Advisor with extensive experience at Esuropean Autotech, excelling in customer service and conflict resolution. Proven track record in efficiently managing service workflows and providing accurate repair estimates. Adept at fostering strong customer relationships while ensuring high-quality service delivery and maintaining organized service documentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor/Manager
Esuropean Autotech
San Ramon
10.2023 - 08.2025
- Scheduled appointments and managed service workflows for efficiency.
- Explained repair services and warranties to customers clearly and effectively.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues.
- Processed customer payments and handled billing inquiries promptly.
- Maintained organized records of customer interactions and service history.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Ensured a clean and welcoming environment in the service area for customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided support in managing inventory for parts and supplies efficiently.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Hanlees Hilltop Toyota
Richmond
10.2022 - 08.2023
- Scheduled service appointments and managed customer follow-ups.
- Coordinated with technicians to ensure timely vehicle repairs.
- Maintained accurate records of customer interactions and service history.
- Educated customers on maintenance services and recommended products.
- Resolved customer complaints and escalated issues as needed.
- Processed service orders and handled payment transactions efficiently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Oaklland Subura
Oakland
10.2020 - 09.2022
- Assisted customers with service inquiries and product information.
- Scheduled service appointments and managed customer follow-ups.
- Coordinated with technicians to ensure timely vehicle repairs.
- Maintained accurate records of customer interactions and service history.
- Educated customers on maintenance services and recommended products.
- Resolved customer complaints and escalated issues as needed.
- Processed service orders and handled payment transactions efficiently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
British Motor Cars of San Francisco
South San Francisco
01.2020 - 06.2020
- Assisted customers with service inquiries and product information.
- Scheduled service appointments and managed customer follow-ups.
- Coordinated with technicians to ensure timely vehicle repairs.
- Maintained accurate records of customer interactions and service history.
- Educated customers on maintenance services and recommended products.
- Resolved customer complaints and escalated issues as needed.
- Processed service orders and handled payment transactions efficiently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Education
Owner/Operator - Restaurant Owner/Operator
McDonald's University
Oak Brook, IL09-1998
High School Diploma -
Montgomery Blair
Silver Spring, MD06-1971
Skills
- Customer service
- Repair estimates
- Appointment scheduling
- Payment processing
- Service documentation
- Vehicle maintenance
- Conflict resolution
- Inventory management
- Workflow coordination
- Technical communication
- Problem solving
- Attention to detail
Certification
- Certified Service Advisor..Mercedes Benz, Porsche, VW, Subaru, Toyota, and
Accomplishments
Dale carnegie, 3 years CSI and sales award from sonic automotive,
Timeline
Service Advisor/Manager
Esuropean Autotech
10.2023 - 08.2025
Service Advisor
Hanlees Hilltop Toyota
10.2022 - 08.2023
Service Advisor
Oaklland Subura
10.2020 - 09.2022
Service Advisor
British Motor Cars of San Francisco
01.2020 - 06.2020
Owner/Operator - Restaurant Owner/Operator
McDonald's University
High School Diploma -
Montgomery Blair
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