David Hyland
Milton,ON
Summary
To obtain a challenging role with a progressive company in an outside relationship building role where I can utilize my skill set in sales, client training and customer service. I'm a results driven professional with a proven track record of exceeding targets and sales goals in the Automotive, SAAS and Construction service industries. My passion for customer management has helped me thrive in not only delivering great service, but exceeding company growth and revenue goals. I believe I would be a valuable team member to any organization.
Overview
26
26
years of professional experience
Work History
Director of Operations
Total Design Build Inc
05.2005 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Account Manager
Core Dealer Services Inc
03.2020 - 10.2021
- Overseeing a team of customer support staff in multiple locations servicing automotive dealers in Canada and the US
- Training staff and management on new software platform and sales strategies.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
VP of Sales and Business Development
Vicimus
02.2017 - 09.2017
- Was to help build an automotive software platform that was engaged in data collection, marketing and sales strategies for OEM’s Automotive dealers and industry vendors
- We launch our platform throughout Canada, US and Europe
- The majority of my time in dealerships was engaging sales and management teams training new software and sales strategies.
- Drove company branding efforts to increase market presence and brand recognition.
- Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
- Supported business development efforts and coordinated with marketing team on special campaigns.
National Sales Manager
AutoAlert
10.2013 - 06.2016
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Trained and developed exceptional sales leaders.
Financial Services Manager
Chrysler - Ford - Volvo - Nissan
09.1997 - 09.2013
- Achieve high levels of sales penetration of products such as extended warranties, finance, insurance and other products sold through the business office
- Prepare all documentation connected with the sale and delivery of vehicles in an accurate and legal manner and in accordance with dealership policies
- Verify insurance on all customers’ vehicles and any other transactions
- Process credit applications as required
- Ensure compliance with financial regulations and laws.
- Prepare financing and legal documentation for the purchase of vehicles/aftermarket products
- Develop and maintain relationships with banks, investors, and other financial institutions.
Education
High School Diploma -
Coolmine Secondary School
Dublin IrelandSkills
- Negotiations
- Sales Training
- Software Programs / CRM’s
- Project Management
- Territory Management
- ADP
- Reynolds & Reynolds
- Sugar
- Sales Force
- Motivational Leadership
- Hiring and Onboarding
- Process Development and Streamlining
Timeline
Account Manager
Core Dealer Services Inc
03.2020 - 10.2021
VP of Sales and Business Development
Vicimus
02.2017 - 09.2017
National Sales Manager
AutoAlert
10.2013 - 06.2016
Director of Operations
Total Design Build Inc
05.2005 - Current
Financial Services Manager
Chrysler - Ford - Volvo - Nissan
09.1997 - 09.2013
High School Diploma -
Coolmine Secondary School
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