Head Coach in the world's top summer pro-am basketball league; 2021 Drew League Coach of the Year Passionate about year-round player scouting and recruiting, collaborating with pro agents, managing vendor partnerships, and overseeing global basketball media content
David Hollaway
Temecula
Summary
Dynamic Table Games Shift Supervisor with a proven track record at Pala Casino Spa Resort, excelling in complex problem-solving and data interpretation. Recognized for enhancing employee satisfaction and fostering strong customer relationships, while effectively resolving disputes and driving operational excellence. A dedicated leader committed to professional development and maximizing guest experiences.
Overview
24
24
years of professional experience
Work History
Table Games Shift Supervisor
Pala Casino Spa Resort
07.2016 - Current
- Assist in managing daily operations of table games to ensure policy and procedures are effectively implemented and followed.
- Build and maintain strong customer relationships
- Effectively resolve player disputes; providing solutions and ensuring expectations are met and exceeded.
- Create daily reports analyzing department performance, player ratings and transactions.
- Create a positive work culture, resulting in increased employee satisfaction.
Table Games Pit Manager
Pechanga Resort and Casino
11.2010 - 07.2015
- Supervised table games operations, ensuring compliance with gaming regulations and company policies.
- Generated annual performance evaluations of dealers and floorpersons identifying opportunities for professional growth and development.
- Organize and run the casino floor gaming operations by applying a strategic approach focused on maximizing revenue and the guests experience.
Table Games Senior Floorperson
Pala Casino
08.2001 - 08.2008
- Conducted interviews with prospective employees and hired qualified candidates.
- Led a sensitive, multi-department project overseeing slot coin destruction.
- Constructed schedules based upon specific shift and business needs.
- Delegated tasks to employees to enhance productivity and workflow.
Education
Business Management
Benedictine College
Atchison, KSSkills
- Decision-making
- Logical evaluation
- Empathetic Leader
- Guiding professional development
- Complex Problem-solving
- Data interpretation
- Sound judgement
Interests
Timeline
Table Games Shift Supervisor
Pala Casino Spa Resort
07.2016 - Current
Table Games Pit Manager
Pechanga Resort and Casino
11.2010 - 07.2015
Table Games Senior Floorperson
Pala Casino
08.2001 - 08.2008
Business Management
Benedictine College