Summary
Overview
Work History
Education
Skills
Interests
Timeline
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David Hollaway

Temecula

Summary

Dynamic Table Games Shift Supervisor with a proven track record at Pala Casino Spa Resort, excelling in complex problem-solving and data interpretation. Recognized for enhancing employee satisfaction and fostering strong customer relationships, while effectively resolving disputes and driving operational excellence. A dedicated leader committed to professional development and maximizing guest experiences.

Overview

24
24
years of professional experience

Work History

Table Games Shift Supervisor

Pala Casino Spa Resort
07.2016 - Current
  • Assist in managing daily operations of table games to ensure policy and procedures are effectively implemented and followed.
  • Build and maintain strong customer relationships
  • Effectively resolve player disputes; providing solutions and ensuring expectations are met and exceeded.
  • Create daily reports analyzing department performance, player ratings and transactions.
  • Create a positive work culture, resulting in increased employee satisfaction.

Table Games Pit Manager

Pechanga Resort and Casino
11.2010 - 07.2015
  • Supervised table games operations, ensuring compliance with gaming regulations and company policies.
  • Generated annual performance evaluations of dealers and floorpersons identifying opportunities for professional growth and development.
  • Organize and run the casino floor gaming operations by applying a strategic approach focused on maximizing revenue and the guests experience.

Table Games Senior Floorperson

Pala Casino
08.2001 - 08.2008
  • Conducted interviews with prospective employees and hired qualified candidates.
  • Led a sensitive, multi-department project overseeing slot coin destruction.
  • Constructed schedules based upon specific shift and business needs.
  • Delegated tasks to employees to enhance productivity and workflow.

Education

Business Management

Benedictine College
Atchison, KS

Skills

  • Decision-making
  • Logical evaluation
  • Empathetic Leader
  • Guiding professional development
  • Complex Problem-solving
  • Data interpretation
  • Sound judgement

Interests

Head Coach in the world's top summer pro-am basketball league; 2021 Drew League Coach of the Year Passionate about year-round player scouting and recruiting, collaborating with pro agents, managing vendor partnerships, and overseeing global basketball media content

Timeline

Table Games Shift Supervisor

Pala Casino Spa Resort
07.2016 - Current

Table Games Pit Manager

Pechanga Resort and Casino
11.2010 - 07.2015

Table Games Senior Floorperson

Pala Casino
08.2001 - 08.2008

Business Management

Benedictine College

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David Hollaway