David Hoban
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and conversion rates. Successful at improving sales processes to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
Work History
Sales Manager
GrantMe
11.2020 - Current
- Achieved over $1.5 Million in individual revenue for the company while building a successful sales team.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Store Manager
Shoppers Drug Mart
01.2015 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
External Services Coordinator
Impark
12.2014 - 12.2015
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Sales Manager
Carphone Warehouse
01.2011 - 10.2014
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
St.Ailbes
Tipperary Ireland06.2009
Skills
- Relationship Building
- Sales team training
- Staff Management
- Sales Quota Management
- Team Recruiting and Onboarding
- Staff Training and Development
- Goal Setting and Achievement
- Consultative Sales
- Sales Coaching
- Sales processes
- Goals and performance
Languages
English
Native or Bilingual
Timeline
Sales Manager
GrantMe
11.2020 - Current
Store Manager
Shoppers Drug Mart
01.2015 - 09.2020
External Services Coordinator
Impark
12.2014 - 12.2015
Sales Manager
Carphone Warehouse
01.2011 - 10.2014
High School Diploma -
St.Ailbes