Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

David Hernandez

Los Angeles

Summary

Dynamic supervisor with proven leadership at Starbucks, enhancing team productivity through strategic planning and effective problem-solving. Skilled in customer service and staff management, I foster strong relationships to boost satisfaction and loyalty. Committed to training and mentoring, I thrive in fast-paced environments while maintaining organizational excellence.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Supervisor

Starbucks
12.2023 - 05.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.


Sales Associate

Waycap
11.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Maya Angelo High School
300 E 53rd St Los Angeles C.A 90011
06-2013

Skills

  • Proficient in Microsoft Outlook
  • Product Knowledge
  • Conflict resolution
  • Problem solving
  • Microsoft Excel
  • Empathy
  • Teamwork
  • Adaptability
  • Professionalism
  • Positive and professional
  • Typing Proficiency
  • Typing 40 WPM
  • De-escalation Skills
  • Customer Focus
  • Bilingual English, Spanish
  • Active Listening
  • High Energy Attitude

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 28 staff members.
  • Documented and resolved an inventory issue which led to being at 100% on inventory accuracy.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community


  • Passionate about balancing physical health with mental and emotional wellness


Timeline

Supervisor

Starbucks
12.2023 - 05.2025

Sales Associate

Waycap
11.2021 - 08.2023

Maya Angelo High School

Similar Profiles

CREATE PROFILE
David Hernandez