David Hayes
RESEDA
Summary
Dynamic Customer Care Analyst III at PDI Technology with extensive call center experience and expertise in CRM software. Recognized for exceptional complaint resolution and teamwork, delivering outstanding customer service while collaborating across departments. Committed to continuous learning and improving performance, leveraging knowledge of ERP systems and Salesforce applications to enhance customer interactions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Care Analyst III
PDI Technology
05.2000 - Current
- Conducted thorough research into complex queries or escalated issues before engaging with customers to provide accurate information or resolutions promptly.
- Worked closely alongside colleagues from various departments including sales representatives and technical experts when needed, ensuring customers received the most accurate and comprehensive assistance possible.
- Utilized CRM tools effectively to manage customer data securely while ensuring up-to-date information was readily available for colleagues handling subsequent inquiries.
- Developed comprehensive knowledge of company products and services, enabling accurate assistance to customers.
- Actively sought opportunities for continuous learning within the role by participating in industry webinars, attending workshops, or reading relevant articles on emerging trends within the sector.
- Continuously monitored personal performance against set goals and targets, proactively seeking ways to improve skills or knowledge as a Customer Care Analyst.
- Collaborated with cross-functional teams to ensure consistent customer support and issue resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Network Engineering And Management
Computer Learning Centers, INC
Los Angeles, CASkills
- Call center experience
- Complaint handling
- CRM software
- Complaint resolution
- Teamwork and collaboration
- Experienced in ERP Systems and Salesforce Applications
- Collaborated With Teams On POS Systems (Gilbarco,Verifone, Wayne)
Certification
MCP since 2000
Timeline
Customer Care Analyst III
PDI Technology
05.2000 - Current
No Degree - Network Engineering And Management
Computer Learning Centers, INC
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