David Harney

• Supervise operations staff and kept employees on a day to day basis.
• Lead hiring, onboarding and training of new hires to fulfill business requirements.
• Developing systems and procedures to improve operational quality and team efficiency.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Manage Truck Dispatch, Payroll, HR, Health and Safety, Customer Billing.
• Lead Project Manger on several renovation objects.
• Lead estimator.

• Supervised team of 8 employees and provided training focused on maximizing overall performance.
• Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
• Leveraged GPS Tracking Software and other tools to track data and make recommendations.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Monitored flow of paperwork and directed information to appropriate departments.
• Responded to over 50 daily caller requests with information about assistance and timeframes.
• Ordered supplies and allocated resources to personnel based on need.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Applied and Managed MTO and Regional oversized permits and requirements.

• Identified, sourced and ordered parts for shop mechanics and patrons.
• Fielded all inquiries pertaining to parts and service then coordinated/followed up with pricing.
• Followed up with vendors with back ordered items and update timelines on repairs.
• Worked with third party repair shops for overflow repairs and insure timely turnaround time.
• Insured parts room was well organized and worked with service lead on product mix.
• Coordinated all service calls including dispatching road tech or organizing exchanges.
• Insured all maintenance is completed on machines on or around their hourly service intervals.

• Received phone calls to the rental department for new rentals, off rentals, and rental inquiries.
• Entered rental contracts, recorded off rentals and exchanges in Systematics.
• Coordinated deliveries and pickups with other locations, dispatch, drivers, and Branch Managers.
• Took charge of day to day billing and the invoicing approved credits.
• Worked with Sales Rep to insure processing of Credit Applications were completed correctly and submitted.
• Work with other branches or re-rental houses to source equipment to fill orders.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information and Quote Request.
• Cold Call and visit local businesses to spread the awareness of our new location and products we offer.
• Visit customer job sites to see their project and obtain the information required.
• Quote tendered projects on down time and follow up with open files.
• Cross trained in Project Management and Sales Coordinator positions