David Hamilton
Edmonton,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Visual Merchandising Manager
Urban Outfitters
08.2019 - 12.2024
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Analyzed customer feedback data to identify areas for improvement in the visual merchandising strategy, leading to higher satisfaction ratings.
- Stepped up and took over as store manager for a year when our store manager was on maternity leave.
Server/Cashier
La Poutine
09.2017 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Store Manager
Below The Belt
01.2015 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Mount Elizabeth Secondary School
Kitimat, BCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Menu memorization
- Safe food handling
- Beverage preparation
- Task prioritization
- Upselling techniques
- Point of sale (POS) system operations
- Calm demeanor
Languages
Certification
Pro Serve Certified
Timeline
Visual Merchandising Manager
Urban Outfitters
08.2019 - 12.2024
Server/Cashier
La Poutine
09.2017 - 08.2019
Store Manager
Below The Belt
01.2015 - 08.2017
Pro Serve Certified
High School Diploma -
Mount Elizabeth Secondary School
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