Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, IT Operations
Maximus Real Estate Partners
San Francisco
05.2022 - Current
Lead all IT operations across corporate and property portfolios, managing internal teams and MSPs while delivering scalable, secure solutions.
Serve as key liaison to executive leadership, translating complex IT challenges into strategic initiatives.
Spearheaded automation of onboarding/offboarding and IT service processes, improving employee experience and supporting organizational growth.
Drove a comprehensive cybersecurity program, including policy development, risk assessments, and company-wide training.
Modernized physical security by integrating AI-based surveillance and access control systems.
Oversee IT budget, contract negotiations, and vendor performance across multiple service categories.
Utilize performance metrics and KPIs to assess ROI and drive continuous improvement.
Senior System Administrator
Maximus Real Estate Partners
07.2016 - 05.2022
Managed hybrid infrastructure across on-prem and cloud environments (Office 365, Azure, AD).
Led deployments of enterprise applications and security platforms; directed network upgrades and Disaster Recovery planning.
Maintained uptime and performance across all business-critical systems and property operations.
Delivered executive reporting on IT operations, risk posture, and strategic initiatives.
Delivered high-volume L1/L2 support across multi-site enterprise, supporting thousands of users and residents.
Supported enterprise systems including Microsoft 365, Active Directory, Yardi, and hybrid cloud platforms.
IT Manager
Destination Hotels & Resorts
Bay Area
09.2015 - 07.2016
Directed technology operations across two properties, managing infrastructure, user support, and compliance.
Ensured full PCI and corporate audit compliance while leading IT initiatives from design to implementation.
Regional IT Manager
BPR Properties
Palo Alto
09.2012 - 08.2015
Oversaw IT systems across four hospitality properties, partnering with senior leadership on strategy and budgeting.
Presented technology roadmaps and ROI proposals to ownership, managed multiple vendor relationships and complex integrations.
Delivered end-to-end project management for upgrades, network expansions, and guest Wi-Fi systems.
Area Manager, Northern California
Radiant Systems
San Francisco
01.2009 - 09.2012
Led a regional IT team supporting clients from Oregon to Monterey, delivering mission-critical POS and infrastructure support.
Oversaw field engineering, escalations, client relations, and team performance for major retail and hospitality accounts.
Level II Field Engineer
Radiant Systems
07.2008 - 01.2009
Provided advanced technical support and process optimization to reduce escalations and service delays.
Senior Field Service Technician
Jadeon POS
San Francisco
07.2006 - 07.2008
Led installations and support for 2,500+ clients in Northern California, including enterprise POS systems and networks.
Provided strategic support to national brands, helping ensure uptime and reliability.
Education
Diploma - Network Systems Administration
Silicon Valley College
San Jose, CA
Major - Computer Science
San Jose State University
San Jose, CA
Skills
Microsoft Server (2003–2019) and Active Directory/Entra ID
General Manager – Operations, Resident Services, Maintenance at Maximus Real Estate PartnersGeneral Manager – Operations, Resident Services, Maintenance at Maximus Real Estate Partners