DAVID GRAVELLE
15-2020 Logans Run London,ON
Summary
Professional automotive business development expert with strong background in managing and optimizing customer relations and sales processes. Skilled in team collaboration, driving results, and adapting to changing needs. Known for strategic thinking, problem-solving, and effective communication. Adept at leveraging CRM tools, data analysis, and customer engagement strategies to enhance dealership performance.
Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet sales and customer service objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CLIENT CARE/BDC MANAGER
Oakridge Ford
11.2020 - Current
- Ensured compliance with industry regulations as well as company policies regarding customer data privacy in all aspects of BDC operations.
- Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
- Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
- Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for the BDC department.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience managing over 500 leads a month for the dealership.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
COACHING PARTNERSHIP ACCOUNT MANAGER
Voices.com
06.2015 - 11.2019
- Develop and maintain trusted partnerships to drive sales and increase revenue streams for global online marketplace and actively promote these relationships. Increased sales by 10% year after year
- Work with partners and to develop and implement new streams of revenue for department.
- Onboard new relationships and providing online training and support through to drive sales.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
INTERNET SALES MANAGER
London Infiniti & South London Nissan
04.2011 - 06.2015
- Responsible for all online traffic for 2 dealerships as well as Pre Owned inventory with sales quotes, inquiries and related requests to drive sales and exceed monthly targets.
- Senior sales/leasing consultant and product specialist for 2 sales departments
- Electric vehicle specialist for South Western Ontario.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
Automotive Certification OMVIC - Automotive
GEORGIAN COLLEGE
Barrie, ON06.2011
Associate of Arts - Business-Hospitality
CAMBRIAN COLLEGE
Sudbury, ON04.1996
Skills
- Interpersonal and client communications
- Up-selling and cross-selling techniques
- Business growth strategies
- Relationship cultivation and retention
- Client satisfaction-driven
- Strategic account development
- Analytical problem solver
- Prioritizing workflows
- Client Development
- Relationship building and management
- CRM Systems
- Sales expertise
- Sales coordination
- Internet sales management
- Information integrity
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Salesforce
Additional Information
- Awards & Honors , Garland Award for Hospitality
- Nissan Club Excellence Award 2011-2015
Certification
- GRANT CARDONE Beginner Certification Automotive Training - June 2022
- GRANT CARDONE Intermediate Certification Automotive Training - August 2022
- GRANT CARDONE Client Care/BDC Certification Automotive Training - September 2022
Timeline
CLIENT CARE/BDC MANAGER
Oakridge Ford
11.2020 - Current
COACHING PARTNERSHIP ACCOUNT MANAGER
Voices.com
06.2015 - 11.2019
INTERNET SALES MANAGER
London Infiniti & South London Nissan
04.2011 - 06.2015
Automotive Certification OMVIC - Automotive
GEORGIAN COLLEGE
Associate of Arts - Business-Hospitality
CAMBRIAN COLLEGE
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