Produce Utility Clerk
Caravan LLC
06.2023 - 08.2023
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Maximized customer retention rates by providing exceptional service in all interactions with clients.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Answered phones, faxes and emails regarding official city utility services.
- Reduced service disruption incidents by proactively identifying potential issues and coordinating maintenance efforts.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
