David Flores
Sacramento
Summary
Seasoned Customer Service Representative with a comprehensive background in developing and implementing customer service strategies. Possess strong leadership skills, and adept at training teams to exceed customer expectations and company goals. Display adaptability in fast-paced environments, consistently delivering results while improving team performance and morale.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Trainer/Administrative Assistant
Pacific Gas & Electric
Sacramento
08.2015 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided feedback on employee performance based on observed results during training sessions.
Janitor
Able Services
Sacramento
03.2012 - 08.2015
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Notified building managers about needed repairs to maintain public safety.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
Education
High School Diploma -
Grant Union High School
Sacramento, CA05-2011
Skills
- Customer service
- Team collaboration
- Adaptability
- Cross-department collaboration
- Time management
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative/Trainer/Administrative Assistant
Pacific Gas & Electric
08.2015 - Current
Janitor
Able Services
03.2012 - 08.2015
High School Diploma -
Grant Union High School