Summary
Overview
Work History
Education
Skills
Timeline
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David Fisher

Burnaby,BC

Summary

Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

42
42
years of professional experience
1
1
Language

Work History

Routing Coordinator

GardaWorld Cash Services
05.2018 - 01.2023
  • Streamlined communication between dispatchers, drivers, and customers for improved service quality.
  • Implemented GPS tracking systems for real-time monitoring of vehicle locations, improving accountability and security measures.
  • Optimized routing efficiency by analyzing and adjusting transportation routes to minimize costs and delivery times.
  • Fostered a culture of continuous improvement, encouraging team members to propose innovative ideas for enhancing routing processes and overall operational efficiency.
  • Coordinated cross-functional teams for successful implementation of new routing initiatives that increased operational efficiency levels.
  • Developed contingency plans for potential disruptions in routing schedules due to weather or traffic conditions.
  • Managed driver workloads to ensure optimal performance while adhering to safety regulations and labor laws.
  • Enhanced customer satisfaction with timely deliveries by effectively coordinating drivers, vehicles, and schedules.
  • Boosted company reputation within the industry through proactive crisis management during unforeseen events or incidents impacting routes or deliveries.
  • Collaborated with sales teams to improve the effectiveness of delivery services and increase customer retention rates.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations and provided exceptional service.

Operations Manager

GardaWorld Cash Services
02.2002 - 05.2018
  • Reported issues to higher management with great detail.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Operations Supervisor

G4S Cash Solutions
03.1994 - 02.2002
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Motivated and trained employees to maximize team productivity.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Compiled training materials for new employees and tracked skill development.

Armored Car Driver

Loomis Armored Car Service
02.1981 - 03.1994
  • Assisted in training new drivers, sharing best practices for armored car operations and safety procedures.
  • Performed pre-trip inspections on armored truck by checking fluid levels, signals, brakes and engine functionality.
  • Participated in ongoing training and development programs to maintain up-to-date knowledge of industry best practices and safety guidelines.
  • Increased customer satisfaction by providing professional service during pick-ups and deliveries at various locations.

Education

High School Diploma -

Burnaby North Secondary
Burnaby, BC
05.2001 -

Skills

Microsoft Office

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Timeline

Routing Coordinator

GardaWorld Cash Services
05.2018 - 01.2023

Operations Manager

GardaWorld Cash Services
02.2002 - 05.2018

High School Diploma -

Burnaby North Secondary
05.2001 -

Operations Supervisor

G4S Cash Solutions
03.1994 - 02.2002

Armored Car Driver

Loomis Armored Car Service
02.1981 - 03.1994

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David Fisher