David Fernihough
Whitby,ON
Summary
Dynamic Territory Manager with a proven track record at Parkland Inc., excelling in customer relationship management and strategic planning. Enhanced operational efficiency through process improvements, driving significant business growth. Skilled in budget management and team leadership, fostering strong client partnerships that resulted in increased customer loyalty and satisfaction.
Knowledgeable Territory Manager with solid background in managing territories, ensuring optimal market penetration and client satisfaction. Proven track record in fostering strong customer relationships and driving sales growth through strategic planning. Demonstrated proficiency in team leadership and problem-solving skills to surpass targets and adapt to evolving market conditions.
Professional in territory management with keen eye for strategic planning and customer engagement. History of driving market expansion and building lasting client relationships. Highly collaborative team player with sharp focus on achieving results and adapting to dynamic market trends. Known for effective communication and problem-solving abilities.
Overview
35
35
years of professional experience
2
2
Certification
Work History
Territory Manager of Operations
Parkland Inc.
02.2021 - 06.2025
- Established and maintained relationships with key clients to drive customer loyalty.
- Analyzed market trends and competitor activities to identify growth opportunities.
- Implemented process improvements that increased operational efficiency within the territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Managed 4 offices, 7 bulk storage plants, and 3 site managers with 10 bulk truck drivers and 4 office administrative staff.
Branch Manager
Parkland Inc
11.2019 - 02.2021
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for increased revenue.
- Mentored and trained staff, fostering professional development and improving team performance.
- Established effective inventory management systems to optimize stock levels and reduce waste.
- Coordinated with cross-functional teams to streamline processes and improve operational efficiency.
- Managed budgets and financial reports, ensuring accuracy in forecasting and resource allocation.
- Cultivated relationships with key clients, enhancing loyalty and driving repeat business opportunities.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Branch Supervisor
Durhamways
08.2017 - 11.2019
- Supervised daily branch operations, ensuring compliance with company policies and procedures.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Implemented process improvements that enhanced customer service efficiency and satisfaction.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Collaborated with senior management on strategic planning efforts aimed at growing the branch''s market share within the region.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Completed bi-weekly payroll for [Number] employees.50
- Completed bi-weekly payroll for [Number] employees.
Branch Manager
McDougall Energy
05.2011 - 06.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Designed and maintained financial models to identify and measure risks.
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Mentored and trained staff, fostering professional development and improving team performance.
Education
CMA/CPA - Accounting
Seneca College
Toronto, On11-2019
No Degree - Accounting
Mohawk College
Hamilton, ON05-2000
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
- Business growth
- Strategic planning
- Territory management
- Issue resolution
- Opportunities identification
- Trends analysis
- Operations
- Staff training
- Warehouse management
- Staff evaluation
- Budget management
- Inventory control
- Financial acumen
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Occupational Health and Safety Training - 2024
Interests
- Music
- Baking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Swimming
- Acting and Theater
- Road Trips
- Personal Development and Self-Improvement
Timeline
Territory Manager of Operations
Parkland Inc.
02.2021 - 06.2025
Branch Manager
Parkland Inc
11.2019 - 02.2021
Branch Supervisor
Durhamways
08.2017 - 11.2019
Branch Manager
McDougall Energy
05.2011 - 06.2017
CMA/CPA - Accounting
Seneca College
No Degree - Accounting
Mohawk College