Experienced administrative professional with over 15 years in fast-paced business settings. Strong clerical and communication skills to support office operations and team collaboration. Known for efficiency, attention to detail, and multitasking abilities to consistently meet deadlines.
Overview
6
6
years of professional experience
Work History
Corporate Receptionist
Borden, Ladner, Gervais LLP
01.2023 - 01.2024
Reliably opened and closed the office, ensuring seamless daily operations. Provided exceptional customer service to clients and staff, acting as the main point of contact for all incoming and outgoing couriers. Efficiently managed cheque deposits and supported the Director of Operations, Office Coordinator, and Lawyers with meeting preparation and boardroom setup. Received, processed, and logged incoming mail, insurance documents, cheques, and invoices, ensuring timely delivery of originals. Skillfully handled multi-line switchboard calls (Avaya) and provided comprehensive IT, phone, and printing support, including assistance for remote staff. Collaborated with the catering coordinator to ensure successful events.
Legal Clerk / Global Compliance and Intellectual Property
McCain Foods (Canada)
01.2023 - 01.2024
I provided administrative support managing incoming and outgoing couriers, handling mail and invoices, and maintaining stock of all office supplies. Answered and directed all incoming calls, and greeted clients and visitors as needed. I assisted with meeting preparation, catering, and boardroom setup. Provided IT, phone, and printing support as needed. Updated data entry in files and maintained necessary logs. I also provided support for requests as needed from the Director of Compliance and the IP Manager.
Reliably open and close the office daily. Supply excellent customer service to clients and staff. Oversaw and maintained all incoming and outgoing couriers. As the main point of contact, I received all couriers, including cheques, and prepared them for deposit. Supplied support to the Senior Admins, trades desk and Management. Deposited and processed Stock Certificates, and other documents as needed following strict instructions and arranging couriers to FCC as required. Ensure the boardrooms are sanitized, set up, and ready for meetings. Received and uploaded all incoming mail, Insurance documents, cheques, and invoices and delivered originals daily. I kept a log of all items processed for ease of follow-up. Answer and introduce all telephone calls using a multi-line switchboard (Avaya).
I ordered office supplies and beverages for boardroom meetings. Manage all IT, Phone, Printing, and office-related support tickets or forward to IT support. Acted as an onsite contact for staff working from home requiring assistance with whatever they require. I assisted with the catering coordinator as needed. I reported to the Senior Executive Business Partner exclusively and completed any projects requested.
Receptionist/Administrator
McLeish Orlando Law Firm
01.2021 - 01.2023
Reliably open and close the office daily. Supply excellent customer service to all visitors, employees, and staff to the office. Oversaw and maintained all incoming and outgoing couriers. As the main point of contact, receive all couriers, including cheques, and prepare them for deposit. Supplied backup support to the Director of Operations, Office Coordinator and Lawyers as needed to ensure the boardroom was sanitized, set up and ready to go for meetings. Received and uploaded all incoming mail, Insurance documents, cheques, and invoices and delivered originals daily. Keep a log of all items processed for ease of follow up. Answer and introduce all telephone calls using a multi-line switchboard (Avaya). Ordered office supplies and beverages for boardroom meetings. Manage all IT, Phone, Printing, and office-related support tickets or forward them to IT support.
Office Administrator/Program Assistant
Canadian Veterans Vocational Rehabilitation Services (March of Dimes, Canada)
01.2018 - 01.2021
Reliably open and close the office daily. Supply excellent customer service to all visitors, employees, and candidates to the office. Manage online calendars for vacation and sick days. Provide employee information from Quarto regarding vacation and sick time and wellness day balances. Process payroll on a bi-weekly basis and submit it to management for approval in Quarto. I managed all administrative functions for an office of fifty-five staff, and 7 Managers. I also dealt with any projects that were assigned to me. As the main point of contact, I received all incoming mail, including invoices, and processed accordingly. Provided backup support to the two Program Managers in an administrative capacity. Managed all addresses, labels, and stamps of any outgoing correspondence. Ensured the postage room was clean and stocked. Ensured the Boardroom’s were set up and ready to go for meetings, organized food and AV if needed. Received and uploaded all medical and psychological consults and invoices, verified they were set up with Account Payable or had them added as a vendor and processed for payment, and kept a log of all items processed for ease of follow-up. Answered telephone calls using a multi-line switchboard (Avaya) Maintained all documents and filing systems for the office in a secure room. Provided filing support of all documents for AB, MB, ON, and SK. Maintained IT requests, Phone, printing, and office-related support tickets and resolved issues. Maintained all incoming and outgoing couriers for employees including medical forms, pension forms, and consultations promptly and uploaded to the appropriate system. Ordered office supplies, and kept inventory of all supplies. I was the point of reference in the office to assist all employees efficiently. Work with building management and service technicians to ensure the operation of all HVAC systems. Ensure the IT room remains clean, and the AC unit is keeping at the proper temperature for equipment.
Education
Office 365 Certificate Program -
The Academy of Learning
Toronto, ON
08.2017
High School Diploma -
Carlton Place High School
Carlton Place
06-1991
Skills
Clerical and administrative support expertise
Corporate reception and switchboard management
Flexible and reliable contributor
Languages
English
Native or Bilingual
French
Limited Working
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide excellent customer service both internally and externally, and collaborate effectively with all staff. I am enrolled in an online course to improve my French speaking skills. I currently can speak basic French and can respond to French correspondence via a translating program.
LEADERSHIP
Ability to multitask, and meet deadlines while maintaining the highest standards of quality.
Timeline
Corporate Receptionist
Borden, Ladner, Gervais LLP
01.2023 - 01.2024
Legal Clerk / Global Compliance and Intellectual Property
Communications Officer at Communications and Change Support Team (CIO), Shared Services CanadaCommunications Officer at Communications and Change Support Team (CIO), Shared Services Canada