David Englert
Rimbey ,AB
Summary
Dynamic Customer Service/Mechanical Technician with a proven track record, adept at diagnosing and repairing bike and E-Bike equipment, tuning and ski equipment maintenance. Excelled in maintaining a clean work environment and providing professional service to a diverse customer base. Skilled in multitasking and adapting to seasonal demands, ensuring high-quality customer interactions and efficient problem resolution.
Overview
26
26
years of professional experience
Work History
Customer Service/Mechanical Technician
Mountain Lifestyle
04.2021 - 03.2024
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Build displays and wall organization for each seasonal display change
- Performed in-depth troubleshooting to diagnose and resolve range of mechanical failures.
- Kept detailed records of repairs and maintenance for reference in future work.
Customer Service/Mechanical Technician
Kelowna Cycle
08.2015 - 04.2021
- Assembling/disassembling and identifying bottom bracket, wheel building, crank arm replacement , changing derailleurs, chain replacement
- Headset overhaul, bleeding and repairing hydraulic brakes, changing all cable types
- Operating tuning machines for cross country and down hill ski equipment ex: Winter Stiger, Montana
- Inspected and tested E-Bike equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
Customer Service/Mechanical Technician
Fresh Air Experience
06.1998 - 08.2015
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Handled estimation of parts, bike and component repairs and replacements. Performed troubleshooting, diagnosis, and repair of e-bikes, cross country/down hill ski equipment.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
Skills
- Power Tool Operation, machine setup
- Mechanical Troubleshooting
- Safety Protocols
- Hardware Installation
- Stock replenishment
- Display Maintenance
- Adaptability and Flexibility
- Problem-solving aptitude
Timeline
Customer Service/Mechanical Technician
Mountain Lifestyle
04.2021 - 03.2024
Customer Service/Mechanical Technician
Kelowna Cycle
08.2015 - 04.2021
Customer Service/Mechanical Technician
Fresh Air Experience
06.1998 - 08.2015
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