David Emami M.B.A

• Maintained expertise on Information Technology (IT) at all levels – trends, new applications, and managed services for customer business optimization.
• Administer SOR's / RFP
• Emphasis on KMBS IT Weapons of Managed Service portfolio:
• Service Desk and Technical Support
• System Monitoring, Maintenance & Infrastructure Support
• Public, Private & Hybrid Cloud Services
• Business Continuity, Backup & Data Protection Services
• Connectivity & Network Management
• Security Services
• The Insight Hub: Comprehensive Reporting & Business Intelligence Portal
• Establish executive contacts by developing a core understanding of the unique business needs of the client within territory.
• Demonstrate and present the benefits of all KMBS products, services and solutions for existing clients and prospects.
• Monitor clients licenses/leasing expiration periods. aiming to renew any potential leasing expirations periods. Administer new quotes, facilitate credit / lease structure.
• Deal size, 6 figures+ | sales cycle length 3- 9 month. Length varies within clients implementation, complexity and or budgeting factors.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.

• Managed book of business: $7 figure deals+, full SaaS sales cycle, YoY growth | 6- 9 months implementation.
• Tracked ROI to better leverage marketing resources, subscription based SaaS - APR /ARR
• Spearheaded multi-agency projects to deploy GTM strategies.
• Generated quotes and proposals, webinars for new SaaS upgrade patches followed by additional training quotes, response for closing sales.
• Creating proposals that outline pricing models, implementation strategies, and other details pertaining to client projects.

Project Management:

• Project Lead operational excellence recommendation across our customer success, support, professional services, and renewals teams by identifying operational improvements.
• Lead implementation of my customer retention application to improve effectiveness of our Customer Success Team.
• Lead RCM's Cancellation and Retention program.
• Co-Lead RCM's Quality | Sales project with collaboration of KMPG consultants.
• Implemented Early Warning System to show overall customer health and strategies to correct low scores and reduce customer churn.
• Consistent Government of Canada training of: Cybersecurity & Protective Services Awareness, KYC / AML certifications.

• Leveraged strategic networking to create new business opportunities.
• Engaged with stakeholders to build relationships and brand awareness.
• Oversaw daily operations to achieve high productivity levels.
• Conducted research and gathered information from multiple sources to present clear results.
• Received and processed stock using inventory management system.

• Manage all day to day B2B (US/Canada) sales efforts for SaaS deals including development, qualification, and execution of sales opportunities through cold-outreach and introductions from warm referrals.
• Collaborate with marketing, technical sales, product, and legal to ensure successful execution of new deals
• Build relationships with customers and key decision makers to become trusted advisor.
• Monitor and provide timely and accurate forecasts of business performance, opportunities, and pipelines; maintain accurate records in CRM
• Inform product development activities.
• Engaging customer via outside call atmosphere with high-tech computing solutions for companies including data-storage, enterprise software (VMware, Exchange, Cisco), IT out-source services and computer hard ware to meet customer requirements.
• Successfully retained average of 3 - 4 buying client on our monthly basis, $10,000 - $50,000 sales monthly - $1MM yearly in sales achieved total GP of $400k in individual sale.
• Monitored service after sales and implemented quick and effective problem resolutions.