David El-Sarnouk
Blainville
Summary
Highly customer-focused and detail-driven professional with federal government experience in identity verification, documentation processing, and front-line client service. Excellent at managing sensitive files, ensuring compliance with strict regulations, and delivering exceptional service in high-pressure environments. Seeking to bring professionalism, cultural awareness, and world-class service to Emirates Airline.
Overview
12
12
years of professional experience
Work History
Passport Agent
Service Canada
03.2024 - Current
- Process passport applications and verify identity documentation.
- Perform client intake, file creation, and information verification.
- Provide front-line client service and resolve complex inquiries.
- Ensure strict compliance with federal identity and security regulations.
Production Agent
Atomes Bio
09.2019 - 10.2020
- Improved production workflow through optimized processing techniques.
- Conducted product quality tests including pH and mass verification.
- Maintained production logs and ensured safety compliance.
Quality Assurance Assistant
McMahon
12.2016 - 06.2019
- Supervised auditors to ensure adherence to compliance standards.
- Reviewed invoices and documentation for accuracy.
- Supported quality control for regulatory and corporate requirements.
Telemarketing Agent
Télé M Conseil
03.2014 - 03.2016
- Handled inbound/outbound calls delivering customer support.
- Managed escalated customer issues professionally.
- Adapted quickly to changing scripts and call objectives.
Education
Bachelor of Business Administration - Marketing
Concordia University
Montréal01.2026
undefined
École Curé-Antoine-Labelle
LavalSkills
- Customer service & client interaction
- Analytical problem-solving
- Microsoft Office (Word, Excel, PowerPoint)
- Documentation accuracy & compliance
- Adaptability in fast-paced environments
- Team collaboration
- Document verification
- Data entry proficiency
- Cross-cultural sensitivity
Languages
English: Fluent
French: Fluent
Arabic: Fluent
Timeline
Passport Agent
Service Canada
03.2024 - Current
Production Agent
Atomes Bio
09.2019 - 10.2020
Quality Assurance Assistant
McMahon
12.2016 - 06.2019
Telemarketing Agent
Télé M Conseil
03.2014 - 03.2016
undefined
École Curé-Antoine-Labelle
Bachelor of Business Administration - Marketing
Concordia University