David Durodola

• Evaluated accuracy and quality of data submitted by clients.
• Analyzed information gathered by investigations to report findings and recommendations.
• Followed up with customers on unresolved issues.
• Established positive and trusting relationships with clients by administering efficient customer service and processing claims quickly.
• Worked with multiple different company systems to ensure through review of claims.
• Followed tight company guidelines to ensure all my decisions were well within company policy.

· Verified income details and documentation from auto dealers and determined customer affordability according to established guidelines

· Made and received calls from customers to obtain relevant information

· Compared employment income and loan application information by telephone conversations with the dealers and customers, or their employers

· Adopted a customer focused culture to foster good client relationships

· Resolved customer enquiries, and escalated when necessary to my supervisor

· Inputted data into the company’s software program and Microsoft excel

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Created PowerPoint presentations for business development purposes.