David Dedeyan
Vancouver,BC
Summary
Striving to inspire others through creativity, energy and focus on diversity at all levels and phases. Winning a program manager global business partnership award and setting benchmarks for global training facilitation, established a reputation as a valuable resource for others pursuing the same career path. These achievements and more contributed to building quality teams and relationships in the professional world.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Customer Success
myMomentum
03.2023 - Current
- Secured app adoption to 20+ accounts in first month, boosted engagement, analyzed customer needs, and collaborated with product teams to enhance user experience
- Delivered optimal value to new/existing customers, while driving revenue growth.
- Managed process flows, operations support and customer engagement strategies.
- Drove sales goals and service targets by cultivating and securing new customer relationships.
Program Manager
Apple inc
10.2017 - 03.2023
- Strategized, planned and executed learning & advocacy national programs of 10K+ users, connected on a global scale, for multiple channels
- Managed and led various projects to overall program growth and evolution
- Managed and supervised administrative and daily program operations
- Identified program obstacles and communicated possible impacts to team
Area Sales Manager
Apple inc
01.2017 - 10.2017
- Worked with internal and external partners to achieve sales goals
- Cultivated skills in nurturing and influencing partner relationships through tailored approaches, leading to YoY sales and customer satisfaction growth
- Worked diligently to resolve unique and recurring challenges & obstacles, promoting loyalty, and enhancing trust
Global Retail Trainer
Apple inc
01.2012 - 01.2017
- Served as a bilingual senior facilitator in established global markets for delivery of world-class in-person group training to 100+ people on products, software and services, focusing on customer experience and satisfaction
- Demonstrated expert knowledge of tech, sales, customer experiences, leadership, onboarding and brand characteristics
- Developed diligent value in coaching and simplifying
- Demonstrated expert knowledge of technology, customer experience, sales, leadership, onboarding and coaching with or without brand characteristics
Retail
Apple inc
07.2010 - 01.2016
- Various roles and responsibilities, from Sales Specialist, In-Store/Market/National Trainer, Sales Supervisor, Sales + Operations leader and more. Producing high-quality sales and customer loyalty,
with internal strategizing and growth projects - Produced high-quality sales and customer loyalty, with internal strategizing and growth projects
Various
Cineplex
01.2006 - 01.2010
- Various roles and responsibilities, from customer service to special/live events, to new employee onboarding
- Discovered a passion and aspiration for presenting, public speaking and coaching.
Education
Social Sciences -
Vanier College
Montréal, QC07.2011
Skills
- Facilitation
- Leadership
- Presentation development and delivery
- Adult learning theory
- Written and verbal communications
- Relationship creation/growth/management
- Prioritization
- Process management & optimization
- Simplification
- Dealing with ambiguity
- Drive for results
- Analytical problem solving
- Organizational agility
- Interpersonal savvy
- Resolving conflict
- Reporting
- Attention to detail
- Holistic thinking
- Marketing Strategy Development
- Operations Management
- Customer Service
Accomplishments
Global Business Partner of the Quarter (Apple; Training, Meetings & Events)
Additional Information
My work experiences have brought me immeasurable amounts of learning, application and understanding of competencies. I've grown to value reflection for current and future occasions. What is personally most significant is that the foundation of my ways of being & doing haven't faded; they've been evolving consistently in each aspect of work and life. References available.
Languages
English
Native or Bilingual
French
Native or Bilingual
Armenian
Professional Working
Russian
Limited Working
Interests
Health and wellness
Good music
Good food
Certification
Personal/group fitness & wellness trainer (Canada Fitness Professionals certification)
Software
Microsoft Office
IWork Suite
Slack
Wrike
Clickup
Quip
Radar
Pixelmator
Final Cut
WebEx
Zoom
Google Meets
Multiple MLS
Timeline
Director of Customer Success
myMomentum
03.2023 - Current
Program Manager
Apple inc
10.2017 - 03.2023
Area Sales Manager
Apple inc
01.2017 - 10.2017
Global Retail Trainer
Apple inc
01.2012 - 01.2017
Retail
Apple inc
07.2010 - 01.2016
Various
Cineplex
01.2006 - 01.2010
Social Sciences -
Vanier College
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