David Dapaah

● Successfully rectified client billing issues, fostering a high level of client satisfaction and trust in the company's services.

● Expertly addressed client concerns regarding signal loss and data-related issues.

● Seamlessly handled client inquiries related to changing phone plans and purchasing new devices.

• Always maintained a high OTE, resulting in steady sales from customers

● Spearheaded regular reviews of business processes, crafting and implementing optimization strategies for enhanced operational efficiency.

● Assisted management with various operational challenges, promoting smooth and effective daily operations.

● Updated client profiles and managed database information, ensuring accuracy and up-to-date records.

● Diligently took meeting notes, supported agents in document filing and updates, improving the agency’s overall organizational efficiency.

● Clearly articulated insights and action plans to cross-functional team members and management, fostering productive communication within the team.

● Coordinated and scheduled meetings and team-building sessions as required, contributing to a positive and cohesive team environment.

● Provided valuable suggestions to management on operations improvement, directly impacting process efficiency and productivity.

● Assisted in the preparation and filing of various forms and documents, ensuring the seamless execution of administrative tasks.

● Actively involved in recruitment and onboarding processes, supporting the establishment of a capable cohesive team.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.

● Engaged in live interactions with Booking.com partners, assisting with property description updates, invoice clarifications, and payment method alterations.

● Empowered partners by setting up policies and offering comprehensive assistance related to their property listings on Booking.com

● Handled incoming reservation requests, expertly coordinating bookings to optimize room occupancy.

● Proficiently assisted clients with the transition of phone plans and acquisition of new devices, demonstrating a firm grasp of product offerings.

● Addressed clients’ signal loss and data-related issues, offering effective solutions and restoring service functionality.

● Successfully reconciled client billing discrepancies, maintaining a high degree of customer satisfaction and trust in the company’s services.

• Always maintained a high OTE, resulting in steady sales from customers.

● Delivered exceptional customer service by completing assigned tasks promptly and answering diverse customer queries regarding in-store products.

● As a Merchandiser, handled receiving, offloading, and floor placement of merchandise, ensuring efficient product processing. Assumed responsibility for stocking shelves, organizing products in designated aisles, and maintaining a clean store environment.

● As a Cashier, adeptly managed customer transactions, ensuring accurate cash handling, timely payment processing, and issuing of receipts and refunds, resulting in a streamlined checkout process.