David Cooke
Chino Hills
Summary
Dedicated customer service associate skilled in resolving inquiries and complaints while enhancing customer satisfaction. Experienced in educating customers about promotions and collaborating with team members to maintain an efficient service environment.
Overview
4
4
years of professional experience
Work History
Front End Customer Service Associate
Albertsons
Chino Hills
09.2025 - 12.2025
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Resolved customer complaints professionally and promptly.
- Resolved customer complaints in a professional manner.
- Assisted customers with inquiries and product recommendations.
- Educated customers on store promotions and loyalty programs.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Collaborated with team members to ensure smooth operations.
- Trained new associates on customer service protocols and procedures.
- Maintained cleanliness and organization in the customer service area.
Courtesy Clerk
Kroger Ralphs
Hawthorne
01.2023 - 11.2023
- Delivered exceptional customer service, maintained a safe and clean environment by relocating shopping carts to designated areas, regularly swept store floors, bagged groceries, assisted customers in locating store items, and aided customers with grocery transport to their vehicles.
- Addressed customer inquiries and provided accurate product information to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas and store aisles.
- Welcomed customers at entrance, ensuring a friendly atmosphere. and provided assistance in locating items.
- Assisted customers with product selection and answered questions about store policies.
- Executed special customer orders promptly to ensure satisfaction and loyalty.
- Provided restocking assistance to cashiers for bags and supplies.
- Placed merchandise on shelves according to store layout. with merchandise, rotated products, and removed expired items.
Volunteer
Spirit Filled Family Church
Hesperia
02.2022 - 12.2022
- Managed inventory tracking for food service program to maintain optimal stock levels and support program needs. Facilitated transportation of boxes and crates to and from warehouse pantry. Supported setup of tables and chairs for various ministry events.
- Interacted with community members during events to promote church activities.
- Collaborated with team members to foster a welcoming environment at events.
- Communicated effectively with attendees to address questions and provide information.
- Facilitated setup and breakdown of events to ensure seamless operations and positive attendee experiences.
- Managed inventory tracking for food service program to maintain optimal stock levels and support program needs.Facilitated transportation of boxes and crates to and from warehouse pantry.Supported setup of tables and chairs for various ministry events when required.
Education
Bachelor of Science - Business Administration/Marketing
California State University Dominguez Hills
California05-2025
High School -
Hawthorne High School
Hawthorne, CA06-2020
Skills
- Customer service
- Customer engagement
- Customer relationship building
- Product knowledge
- Visual merchandising
- Administrative support
- Data entry
- Microsoft Word and Google Docs
- Excel and PowerPoint
- Office suite skills
- Team collaboration
- Customer focus
Timeline
Front End Customer Service Associate
Albertsons
09.2025 - 12.2025
Courtesy Clerk
Kroger Ralphs
01.2023 - 11.2023
Volunteer
Spirit Filled Family Church
02.2022 - 12.2022
Bachelor of Science - Business Administration/Marketing
California State University Dominguez Hills
High School -
Hawthorne High School