David Conway
Brampton,ON
Summary
Accomplished Relationship Manager with a proven track record at Canada Cartage, enhancing operational efficiency and fostering customer relationships. Expert in contract negotiation and operations management, Significantly improved service delivery and driver retention. Skilled in staff training, Championed safety and compliance, driving notable advancements in performance and profitability.
Overview
38
38
years of professional experience
Work History
Agency & Owner/Operator Relationship Manager
Canada Cartage
2022.06 - 2024.06
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Managed both agency driver and Owner/Operator recruiting. Over 2000 drivers.
- Developed SOP's and contracts for hiring of Owner/Operators.
- Developed business plan, processes and procedures to provide superior service to customers.
- Developed report writing to track new hires as well as driver retention.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Manager of Distribution/Transportation
Nimble Transportation & Warehousing
1997.08 - 2022.05
- Accomplished multiple tasks within established timeframes.
- Managed all transportation of both full loads and LTL shipments.
- Hired and managed Owner/Operators.
- Cross-trained existing employees to maximize team agility and performance.
- Managed fleet maintenance and dispatch.
- Controlled costs to keep business operating within budget and increase profits.
Distribution Manager
Daminco Ltd.
1994.05 - 1997.08
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Managed drivers and fleet maintenance.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
Director of Purchasing/Sales
Huegenot Ltd.
1986.10 - 1994.04
- Managed annual budgets for purchasing activities, ensuring compliance with financial guidelines and targets.
- Launched training programs for staff members to enhance expertise in purchasing applications.
- Collaborated with cross-functional teams to understand their needs and ensure timely delivery of materials.
- Championed sustainable sourcing practices, promoted vendor relationships.
Education
No Degree - Marketing & Accounting
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON09.1992
Diploma - Electronic Engineering Technology
Sir Sanford Fleming College
Peterborough, ON06.1984
High School Diploma -
Madawaska Valley District High School
Barry's Bay, ON06.1982
Skills
- Contract Negotiation
- Operations Management
- Staff Training and Development
- Safety & Compliance
- SOP Development
- Report writing for Stake Holders
- Relationship Management
- Operational Reporting
- Personnel Management
- Staffing
- Customer-Oriented
Languages
English
Professional Working
Timeline
Agency & Owner/Operator Relationship Manager
Canada Cartage
2022.06 - 2024.06
Manager of Distribution/Transportation
Nimble Transportation & Warehousing
1997.08 - 2022.05
Distribution Manager
Daminco Ltd.
1994.05 - 1997.08
Director of Purchasing/Sales
Huegenot Ltd.
1986.10 - 1994.04
No Degree - Marketing & Accounting
Sheridan College Institute of Technology And Advanced Learning
Diploma - Electronic Engineering Technology
Sir Sanford Fleming College
High School Diploma -
Madawaska Valley District High School
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