DAVID CHRISTIAN
Welland,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Voice of Women Canada (Vowa), Toronto ON
Toronto, ON
12.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Senior Customer Service Supervisor
Chicken Republic
Lagos, NG
01.2018 - 10.2022
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Interacted effectively with fellow employees to stage food trays for distribution to customers
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided exceptional service that reflected restaurant standards and core values.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created, prepared and delivered reports to various departments.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Reset Merchandiser
Spur
CB, RS
02.2014 - 01.2018
- Changed shelves, racks and displays to meet new schematic designs.
- Built fixtures according to plan to effectively display new store merchandise.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Completed stock orders and managed inventory levels.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
Online Customer Service Representative
Fenix International
Victoria Island , LG
11.2011 - 10.2013
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Education
Bachelor of Science - Mechanical Engineering Technology/January 2023
Niagara College
Welland, ON01.2024
Bachelor of Science - Mechanical Engineering Technology
Ambrose Alli University Ekpoma
NG01.2009
Skills
- Labor Relations
- Back Office Operations
- Report Analysis
- Sales Plan Implementation
- Account Balancing
- Office Management
- Phone Call Answering
- Microsoft Office
- 10 Years of driving experience
- Excellent packaging, assembly and general help experience with over 6 years experience
- Computer knowledge: MS Word, internet research, AutoCAD, and graphic designs and others
- Office administration
- Account Reconciliation
- OSHA compliance
- Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Administrative Assistant
Voice of Women Canada (Vowa), Toronto ON
12.2022 - 01.2023
Senior Customer Service Supervisor
Chicken Republic
01.2018 - 10.2022
Reset Merchandiser
Spur
02.2014 - 01.2018
Online Customer Service Representative
Fenix International
11.2011 - 10.2013
Bachelor of Science - Mechanical Engineering Technology/January 2023
Niagara College
Bachelor of Science - Mechanical Engineering Technology
Ambrose Alli University Ekpoma
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